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I use hostgator now for more than 6 months, and they have been amazing for me, there shared hosting is best option for small or medium size websites or forums.
Even they have great uptime, so if you follow there hosting tos, definitely you will not face any issues with them and they have instant support aswell. Only they dont work during weekends. Rest monday to friday they are always available through live chat, forum aswell as phone support.
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