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also we would ask what your level of your qualifications are, and what they claim to be, because it could simply be a misunderstanding, for example you could be a ameatur web designer asking a pro to do somthing that is impossible to be done without access to your server etc, or unless you actually have one.
we would need much more detail to even see if you have actually be swindled or not, or if its been a misunderstanding or not
it can be a simple thing such as they where obligated to do certain aspects, and they felt they met those obligations
or your looking it from a web programmers point of view, while there looking it from a web designers point of view
however it is pretty clear that they are not professionals as one aspects you mentioned to the contract is one i would never agree to, in fact any sane person wont.
simply because if it fufills the functions and requirments then yes the job is done, however if you simply feel its not colourfull or pretty, they dont get paid ?
i would never sign it, as a persons love or distaste upon an apperance can not be proven or disproven, thus the contract would simply not be valid
do you have a list of websites they have done that we can view the source code to and judge ourselves,
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