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Did you look in your orbit login to see if you had a server listed in the hardware area?
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There was one server listed in Hardware -> Server Passwords, and I made an inquiry about it; this is my first support ticket. Then, I received the answer saying like "Server will be ready in 24 hours." 100 hours after I received "Welcome to ORBIT" email, I finally received welcome email from ServerMatrix; this happened several hours ago. For some funny reason, Hardware -> Server Passwords lists two hardware names now, though Hardware -> Details only lists one.
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If so your server could have actually been setup and the server details e-mail could have gotten lost in a spam filter some place.
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This is not possible; believe it or not, the email I use to communicate with ServerMatrix has no spam filter, none whatsoever.