Dear Johan,
Please do not misunderstand, if you have had a bad experience then we want to do everything possible to improve the experience, please tell me or PM me the user name/ password that you had with us at that time, i really want to check the figures and the data etc. of that time.
Customer is definitely always right, his needs should be taken care of first and like I said we want to do everything possible so that the customer either present or former has a great hosting experience with us, but don’t you agree that there are times that the customer might not be wrong but misinformed or might have a misunderstanding?
There are lots of factors that contribute to a customer not having a satisfactory experience with a product or service and one of the biggest is misunderstanding of information conveyed to him/her, gaps in communication, plus of course there are sometimes problems within the company itself.
If every person is 100% satisfied then they wont have to change hosts, would they?? Almost every day people change their hosts because of something that they do not like about their present hosting company, visit
http://www.dailychanges.com, you will understand what I am trying to say here
Again, I sympathise with you for having an unsatisfactory experience with our services.
Thanks & good luck for your future experiences