Quote:
|
Originally Posted by Stephen Bradley
No, 1&1 are not good, they suck, stay away. It is a pain to cancel your account with them too, they need you to fax off a form and stuff. And all their support staff are Indian and can't spell in emails.
|
Have you used them before? Was it for a root/dedicated server? I use them as a backup dedicated server and have NOT had any downtime in two years, support has been terrific (not in india) but this could be based on the time of day that you call. Most big companies use various locations based on time of day (US time). Off time usually is outsourced or high volume times are outsourced out of the US. To be honest if you are running a root or dedicated server "YOU" are the support team because you are running your own server.
I know quite a few people using 1&1 and you are the first person I've heard to complain about them. I'm sure there's others because no one will have 100% customer satisfaction. Based on my personal experience with them and some of my clients, I would recommend them. I like that they send me an automatic invoice with a list of all my sites on each dedicated server and the amount of bandwidth used on each site. I can get the same info using webtrends but this is a quick snapshot without having to view various reports online.
imaginemn