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When they processed the domain the host used there information o the domain instead of the person they purchased it for. So now the host has full control over such domain. If the host does not change the information for you, try to find the reciept that shows you were the one initiating the purchase.
but as ICAN is, its not yours right now
This is why I always advise registering a domain from a seperate company, or from a host that keeps their systems seperate.
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