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Twilight_Maiden · 08-13-2005, 01:31 AM

Can someone give me some good examples of probing questions and rebuttaling techniques? Or perhaps a website that can guide me in the right direction?

My new job has me on the spot with very little training and I panic. The amount of time it takes to visit the scripted area of computer with the right response, I've already lost them. And we can't keep our screen up on a wrapup after the customer hangs up and scim over things because those are monitered.

I need to capture buzzwords and techniques as quickly as I can if I'm to survive >.<

08-13-2005, 01:31 AM	#1 (permalink)
Twilight_Maiden Inactive Join Date: 08-13-05 Location: Michigan City Posts: 9 iTrader: 0 / 0% Latest Blog: None	Rebuttaling and Probing questions Can someone give me some good examples of probing questions and rebuttaling techniques? Or perhaps a website that can guide me in the right direction? My new job has me on the spot with very little training and I panic. The amount of time it takes to visit the scripted area of computer with the right response, I've already lost them. And we can't keep our screen up on a wrapup after the customer hangs up and scim over things because those are monitered. I need to capture buzzwords and techniques as quickly as I can if I'm to survive >.<