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Janet,
Granted I'm a newbie here, I have had an excellent experience with Bluehost.
Positives:
- Excellent support - I've called them several times configuring SQL database and php stuff and they solved my problems every time.
- They all speak English - Bluehost doesn't outsource their tech support to some building in India like so many other companies do. They all speak perfect English.
- User Friendly Control Panel - they have a pretty straight-foward control panel that I use almost daily. I think they have a demo of the control panel on their website too - that's what sold me.
Negatives:
- only 1 hosting plan. I inquired about hosting over 10 gig on my server, but was told I would have to purchase another duplicate plan and mirror everything.
- Don't offer 24/7 support. They close at I believe 10 p.m, PST. Ideally, I'd like to have 24/7 support.
Otherwise, it has been an excellent experience. They host my site, customdvdslideshow.com which has a decent loading time IMO.
Good luck and hope this helps!
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