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when doing phone support for anderson windows I got this call when the power was out in all 4 campus building.
ME "Helpdesk"
User "Yes, my computer is not working right"
ME "what building are you in ?"
User then told me her location
ME "The power is out in your building so the computer will not work"
User "But the phone works so then the computer should work also"
And I'm thinking wouldn't the fact that all the lights are off in the building give this person some type of clue ? So after about 5 minutes of trying to tell the user that the computer will not work when there is no power in the building .....
ME "Yes your right I will open a ticket"
User "thank you"
So 10 or 15 minutes later when the power came back on to the buildings I called the user back.
ME "Is your computer working ok now ?"
User" Yes, thank you ... and the lights are back on also"
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