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I have used HG for about a year now and they are an average web host.
Their online support is useless most of the time. I have questions a few times a week and almost every single time I log into live chat, they tell me to email them instead because they're clueless.
So I dislike their live chat, it doesn't help with most things.
They do install all Perl modules you ask them to, which is great. And they don't like PHP all that much, which I find very nice in a web host.
Pricing is a little on the expensive side but the servers they are on are pretty good.
I'd give them about a 8.5/10.
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