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Originally Posted by John Scott
Starpoint, sorry to have missed your posts.
Every company does make mistakes. When we were running V7 Inc, we made mistakes. But if you go back and read the forums, you will never ever see a client who had an issue and demanded a refund and didn't get it. We have refunded annual payments and given hosting to free to clients when they were improperly billed.
Bottom line is, we saw the ethics of EV1 in this thread - and their ehics were "screw the customer, keep the money".
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It was not like that at Ev1 when I worked there, but the company changed. (yeah I know, VEEEERY late posting) and now things are changing again... they got bought out by ThePlanet.