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Hey everyone,
i found this thread, because I was gonna write a similar one to warn others.
My story:
I got an account paid and the problems began...
-several of their guaranteed services weren't granted by either ignoring or answering rudely basically stating to "**** off"
(don't wanna repeat stories here...we've heard it a few times in this thread)
what I did: luckily i tested this account during the 30day money back guarantee so I told them that I don't want this deal.
They have never ever got back to me that fast!!!! However they just replied:
"Give us a reason!"
I do not have to do that as a customer in that case, but I stayed friendly and replied politely. The answer to tht mail took a bit longer and resulted in:
"We don' except those reasons. You are welcome to go and pay another webhoster, but you won't get your money back!"
I hate stuff like that and usually get really pissed of on this stuff ..
no difference this time!
So I wrote them back (using the tone they used-maybe they don't understand anything else) that I talked to my lawyer (which I didn't) and that he advised me not to even warn them again but sew them. Additionnally I told them, that I was writting for Magazines in the Industry (I actually am from Germany living in OZ atm, so I know quite a few of those mags ) and told them some names.
As I said, I got pretty rude, because people like that are conteminating the world (I believe actions like those are like viruses, that start spreading, because people get frustrated and frustrated people react frustrated as well...lablabla)
...
So I caused at them stating that they don't want to be mentionend in one of my articles, which 10seconds later was prooven right....lol
They even improoved on answering and in the tone they were using:
"Dear Mister ..., we are more then happy to wire transfer you your money back as soon as we have your account details" ... ridiculous!!!!!
I was at work at that time, so didn't reply right away, which resulted in another eMail:
"Dear Mister....
I just talked to my boss and we decided to assist you in transfering your account data to your new provider for free, so you don't have any hazzle with this. We will refund you the domainregistrationfee as well as a settlement for your troubles. We hope you your business will be succesfull in the future."
=> I didn't want the registration fee back, since that was a service they did deliver, but got my money back within a week. I know it was only like 30bucks or so, but the way they work just annoyed me and they were asking for it.
OK, however, after reading this thread I decided to start initiating legal actions.
I do not have the time and money to spend taking those idiots to court, which is quite unrealistic from OZ anyways. However there is other ways.
1. There are authorities (e.g. UCLAF - Eurpean ... - I know switzerland isn't in that union, but this company deals internationally (e.g. the company registering their domains is located in Germany) and therefore it is on the behalf of that authority. And even if I am wrong (which I quite easily might) they will know the addresses to pass it on to
2. There is heaps of ****** TV-Shows around 5p.m. in Germany that are longing or sensational stuff like that
3. spread the word in other forums
4. spread the word in magazines
Why am I writting this thread ? I think in order to get authorities', tv's and magazines' attention it needs more then one guy to state his case
so whoever is in on that an has some sort of proof, let me know (PM )
it's on ....
cheers
rodpacker
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