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Old 12-04-2006, 10:37 AM   #170 (permalink)
oddjob
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DrVenkman ... you don't say what problems are being experienced with this computer but I can see there are some issues.

Please print this out to help you follow the instructions.

#First ... the HJT folder is not on the C: Drive. Please move it there to keep backups safe.

#Second ... Spybot's TeaTimer application is running. Please stop this for the time being as it will interfere with repairs to the system.

#Third ... You have Yahoo and Avast antivirus porgrams running simultaneously. This is dangerous. Only ever have one AV program running at any one time. Choose one and disable the other immediately.

#Fourth ... you have the Viewpoint program installed in this computer. It's a monitoring program that sends information back to the originator. I would advise you go to Add/Remove Programs and uninstall it.

#Fifth ... open HJT again ... click on scan ... put tick/check marks next to these entries IF they are still present ...

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O15 - Trusted Zone: *.stumbleupon.com


[note >> I have inclused that 015 entry because it's in the Trusted Zone. This, too, is dangerous. I would NEVER have anything in that zone no matter what it is. It's like leaving the front door to your home open and letting anyone come in and do what they like with your possessions. However, it's your call. If you want that in the Trusted Zone then remove it from the list of entries to be fixed with HJT].

Remember to close ALL windows - including this one - before clicking on "Fix Checked" at the foot of the HJT window.

#Sixth ... Go to this location and check the Viewpoint folder is gone. If not then delete it now ...

C:\Program Files\Viewpoint

#Seventh ... Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 5.0 Update 10 here…

    http://java.sun.com/javase/downloads/index.jsp

  • Scroll down to the 4th download where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-1_5_0_10-windowsi586-p.exe to install the newest version.

#Eighth ... Download Ewido/AVG Anti Spyware from here ….

http://www.ewido.net/en/

It has a fully working 30 day trial period.

Install it and update it to the latest definitions.

Do NOT use it yet.


Now boot to safe mode. Here’s a “how to” if you’re not sure ..

http://service1.symantec.com/SUPPORT...01052409420406


When in safe mode run a full system scan with AVGAS and let it fix what it wants to.

REMEMBER TO SAVE THE SCAN REPORT and also remember where you saved it.

[FOOTNOTE > this is a good program to use as an “on demand” scanner even after the trial period is over. Keep it updated and use it to scan your computer from time to time].


After all this ... reboot to normal mode ... use the computer as you would usually.

Please post back a fresh HJT log and an upddate on how the computer is working now.


OJ
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