Quote:
Major issue:
Extremely poor customer support and poor domain expiration policies.
Customers with expired domains are charged $80/domain to re-purchase them.
Case Study 1:
In a one month sampling of 100 telephone support calls, customers were placed on hold from 25 - 45+ minutes. 25% of customer calls were dropped out of queue.
Case Study 2:
Over the same period, 50 support emails were sent to Godaddy. The average response time was 1-2 hours. The average number of exchanged emails was 6 per issue with and without resolution. Emails were not read carefully by Godaddy customer support. The initial responses were from a list of canned answers that neither addressed nor solved the sample issues.
Overall:
Godaddy offers the lowest prices for domains.
Website user experience is below average with confusing and inconsistent layout and navigation.
Customer support is extremely poor.
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Wow. I love the blatent honest answers.