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Here is my quick 13 customer Service (retention) list.
1.) Always do Follow-ups with a customer to make sure there product/service is what they expected.
2.) Offer customers a Free subscription to updates and/or newsletter.
3.) Create a Customer support group and meet once per month for Lunch or live chat. You can help them with any issues and they can provide you with great feedback to better your product/service.
4.) Make sure your customers can navigate your virtual business (website) easy and add a FAQ page to help answer questions.
5.) Always answer a customer question in a timely fashion whether its Via e-mail or phone message. 1 hour max. is a good focus.
6.) Offer a toll-free number for any long distance customers.
7.) Hyperlink your e-mail address or provide a server side form so the customer does not have to type it out.
8.) Make sure all your employees have read and understand your customer service policy so they can better assist customers in a professional manner representing your company.
9.) Send customers Thank you cards after a purchase.
10.) Send seasons greetings cards to customers on the holidays.
11.) Always deliver More than you promised.
12.) If you make a mistake, let your customer know that you did and offer a solution.
13.) Create special events and invite your customers to attend, such as: Picnics, Meetings, Workshops, Seminars, Luncheons, Parties, Dances, etc.
Hope this Helps....
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