Originally Posted by yser
My experience with Bluehost: 1 year + 197 days (almost 2 years).
The following review was DELETED and BANNED from Bluehost forum. They also BAN users who post negative reviews about them on their forum and also give the "we're not bluehost employees" bullcrap.
I just want my voices heard.
1. It doesn't matter how much you pretending to give: unlimited bandwidth (3000 Gbs), unlimited space (300 Gbs), unlimited domains, putting a very LOW CPU usage limit nullifies everything else. And this fact of low CPU limit is no where to be found.
Someone here (perhaps a moderator, not sure) pointed to a post about this. Yes, I appreciate it, but it's NOT on the frontpage of bluehost, and therefore it's almost like a scam, similar to comcast saying unlimited usage, but they really have a cap for heavy user. If it's the way it is, then make it CLEARLY VISIBLE for everyone to see. (and for Comcast if capping affects only .01% of users, then stop advertising unlimited usage)
2. Unlimited space (300 Gbs) is BS when users are allowed to have basically text files. How the heck can one fill 300 Gbs with text files? No audio, videos, ie. huge files of any kind.
I once put 5 Gbs of audio files for storage only (private use, no downloading permitted, no public access whatsoever) and was suspended without ANY warning and was told to remove them.
SUSPENDING A SITE WITHOUT WARNING IS UNACCEPTABLE WHEN DISALLOWED USAGE IS CLOSE TO NONE.
I don't have a problem with disallowing copyrighted files (because it's a business model) but I want everyone to be aware of this fact.
3. LOW CPU LIMIT:
Another new thing I just got from reading about CPU limit is.
Moderators here and Bluehost employees do not have the right to tell users what users should or should not do with their domain as long as it's not against ToS, ie. running PHP scripts on the servers or letting server resizes images.
Users purchased the right to use the server, regardless of how cheap, even if it's 1-cent account. You cannot tell them things like letting server resizing images is "retarded" and they shouldn't do that.
And also there is no such things as "Other users shouldn't suffer because of the use of your scripts"
WTF? They purchased the right to use the server. Other users suffered because BLUEHOST ran out of resources or crowded things up beyond BH's limit.
What they complain is THE LOW CPU LIMIT which has everything to do with BLUEHOST and nothing to do with anyone else.
I perfectly understand the argument of whoever said that, but those are two different things. They purchased a 1-cent account, so what? They complain that the LOW CPU LIMIT is WAY TOO LOW for even a 1-cent account, which has nothing to do with anyone else.
4. How low is too low.
I have a blog, 1000+ entries. Every time I publish statically up to 200 posts, BH suspended my account saying CPU usage is overboard. That's 200 posts/1000+ <=== that's is wayyyy too low of a limit. I use the same publishing platform as anyone out there, so no, don't say such things like poor coded scripts.
And when I publish dynamically using PHP, whenever I load multiple pages at once, BH also suspended my account. Yes, that's way too low of a limit.
I don't believe my site has reached the dedicated server yet, because it's a private site and only a few users have access to it.
5. The shield of "Moderators are not Bluehost employees". If you use this shield, which is legitimate btw, then please stop recommending solutions or offering unhelpful comments AS IF you're a Bluehost employee.
If you're not Bluehost employee then no one has to listen to you. So let users complain about the LOW CPU LIMIT and discuss it back and forth without you trying to jump in telling them what they should or should not do with their account or intimidating them by statements like they're using the resources of other users.
6. If it's a user-to-user forum, then all of these complains should stay and never be deleted (unless they violate the exceptions to freedom of speech). User-to-user forum are the types of forums where users can comment negatively about the company as much as they want without being afraid that their comments will be deleted (much like the broadband forums where users complain about Comcast).
Moderators moderate the forums so freedom of speech is respected. Moderators (especially if they claim they're not associated with Bluehost) + Bluehost employees shouldn't try to filter comments to positively influence Bluehost's image.
Yser
temp03 {at} gmail dot com
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