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Read this on a marketing site and it's not exactly retention, but it's relevant.
Many people fail or stop partway through checkout mostly at payment, but you get their name and email usually first. 1 hour after failure email them and say you see they did not complete their checkout, but here is how you can continue, same thing 24 hours later. Then send a 3rd email that says that obviously they failed to signup because of an error your site made or whatever and offer them a discount to compensate for it. The guy I got this from had graphs and numbers to back it up and it worked extremely well for him.
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