I have been with WestNIC a while now and have to say I'm neither impressed or unimpressed.
I hosted with HostGator for about a year and got absolutely excellent support and was really happy with it, except for one thing. They didn't offer overselling on their accounts. So in look for another host I decided to go for a host that did offer it. I found WestNIC. The company offers a fantastic reseller package for a great price (IMO) and everything was looking good.
The account was setup very fast, everything was transfered over, and in general it is good. Uptime is brilliant, in fact I don't think my site has ever gone offline while using them.
For the package, reliability, uptime, server, all the actual physical stuff, WestNIC are fantastic.
However, when it comes to support I am extremly not impressed. Now this is probably just because I am used to amazing support from my previous host, who actually answers my questions in detail and in a timely fashion, so it might be unfair to compare a bog standard company to another good host, but I do.
Now! I say things as I feel and in a support ticket said that:
"You can create packages with unlimited values, simply avoid word "unlimited". You've already created packages with 99999 disk space etc. There is no need to discuss anything other than "packages/unlimited values" in this particular ticket. If you feel that someone provides better service, simply sign up with them. We live in free countries - you can cancel at any time
"
What sort of a company tries to throw their customers away :S If I was the owner of a host company, I would appologise to the customer, explain that the company just doesn't allow unlimited values, and then thank them for hosting with them.
So all in all, this host is absolutly amazing in it's package, what it has to offer, uptime and the servers they use can handle everyday tasks really well.
But when it comes to support and helping their customers, I seriously think a two year old could provide better.
I'll be sticking with them because the package is good, but once my sites start making more money, I'll be on my way to a hostgator dedicated server
Has anyone else had a good experience with them or bad?
Mark