This is a result of the website is not being copied into an www folder automatically. On a typical webhost you have the public_html root where the website is stored. A website stored in the public_html folder the address to access it is ex: google.com. But as you are creating the html folder it should be duplicated in the www folder automatically. The address to access a folder in the www folder would be. ex
www.google.com
I hope this makes sense, but it's a host problem and chances are an easy fix is to copy the content of the public_html directory to the www folder.
Typical folder layout, you can access this via FTP access.
