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24/7 support - Don't LIE to me!
Am I the only one who gets irate over vendors who advertise 99.95% uptime and 24.7 support, when it's just not true!
I haven't yet left some of the vendors who are lying to me but I did get rid of Webstream so I'll use them as an example. They're a local web hosting company who advertised 24/7 support and 99.9% uptime?
After a few months, when I pointed out that the server had been down for a total of several days, I asked how they could advertise 99.95% uptime? They pretty much laughed at me and then said it had nothing to do with the servers not crashing.
I also bitched at them about the fact that they advertised around the clock support but that in fact, their offices only answered email and phones from 8am to 7pm. Their answer was that we could send emails to them at any time.
I was so happy to ditch them. I'm now in the process of getting rid of another hosting vendor whose reality has nothing to do with whats on their website. Then I'll name more names.
Anybody else?
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