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My worst experience since the begining of my e-commerce, was a few weeks ago.
After my presse release I was in trouble because of high traffic. My little MS Access data base did not handle that and put often my site in errors. Then with one of my developer (I've got 2) depending of their avaibility, we converted this little db into MSSQL, that's where the big problems started.
The hosting 4 domains dot com had not only a MSSQL server in error, but was too often in error, mess up my ranking, slow loading pages, no support at all during the week end, then fighting with tech during the week because they did not care of this problem.
I cancelled my account and went on VPS with a few hosting, and it was getting worse and worse as they did not provide serious technical support, then cancelled again accounts.
Finely, I found a very good hosting company recommended by my developer. My account was setup and the work requested done in 3 hours !
Now my site is working great, loading pages very fast, and a server well configurated.
After all my trouble, of course I lost links, but the most important I lost many pages indexed on search engines, that's sad to see my hard work going to the trash, I hope the search engines will put back the pages indexed before in the next weeks.
Hosting is the back bone of your site, if they are unprofessional, they can dammage your clientel, your business, your ranking, and destroy your traffic. I don't even talk about how they waste my time and money.
Horrible story? yes, this is why so many e-commerce disappear from internet, because of lack of professional hosting companies.
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