Quote:
Originally Posted by lisabarley
1) Is it not the webhost's responsibility to backup these "store" files?
A> Yes. The web hoster is responsible for all the customer data and files. They should have a backup plan in their mind and if a disaster strikes, they should bring your sites UP as soon as possible. A hoster without a disaster recovery plan should be AVOIDED by all means!
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No sane host is going to guarantee backups are 100% working all the time unless you're paying in the $xxxx.xx range for a shared hosting account. A host will make backups I am sure, but it's always good for the user to make their own from time to time as well.
Quote:
Originally Posted by lisabarley
2) Do I seem unreasonable in asking for damages since they lost all this info, including 100's of customer profiles & outstanding orders?
A> You should try to ask for the compensation. Please read their TOS carefully.
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No host is going to compensate for damages caused by down time or lost data. Any good host is going to clearly state they are not responsible for loss of sales or any form of loss due to down time or server data being lost.
The most you're going to get is a refund or credit for your account nothing more.