|
In addition to everything else;
A web host that cares enough to run a service smoothly.
To actually care. Have never come across that.
Some are happy to help, and some could care less.
Being proactive in everything they do.
This means they would have excellent FAQs that are easy to search.
And they don't do dumb little things that kill your site for a day or two
coz you were busy on other things and discover they've done something
like upgrade to php 5, which then requires a call to tech support who
drop in some ini file as a workaround. (yup, happened)
Take ownership of their mistakes. Don't need lots of apologies - or excuses
I've heard of the "fanatical support" that one company offers, but I'm looking
at shared hosting, not dedi
You know what would be amazing?
Tech support that does help on your code.
|