Quote:
Originally Posted by slack jack
Until recently I hadn't heard of AlertPay, until I was forced to join same (on July 17th) in order to transact a payment with an organisation (based in the US) - who used them as a payment intermediary. Having opened an account, gone through the nausea of verification and (via bank transfer) deposited a substantial amount into same - I then found that although I could see the money in the account I couldn't get access to it??
So I sent AlertPay an E Mail asking why - no response! Another four E Mails later - the last of which threatening legal action, I finally got a return E Mail consisting of a very lame apology and no excuse as to why it took ten days to get to this point. Now bearing in mind that the cash in the account is clearly visible, the agent then asked me to send a copy of my bank statement showing that the money had been sent by my bank - duh!!!!!!
This I've done, along with an advisory to AlerPay indicating that the deadline for payment (with the US organisation) is August the 1st. It's (now) the 30th of July and nothings happened, I.e. no further E Mail responses and the cash is still stuck in the account!!
In all my experience, I've never had the misfortune to deal with an organisation run with such ineptitude and incompetence. Their service is utterly abysmal and it's blatantly obvious that they don't give a damn about their customers. If this company had been based within the UK, the Financial Services Agency would have shut them down a long time ago - I'd have had more luck dealing with Al Qaeda!
What a way to run a business!
Unfortunately the US organisation I was dealing with didn't use PayPal - if they had, then my transaction with them would have been concluded on day one - done and dusted!
Do yourself a big favour and steer well clear of this TIN POT company.
Si thee
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I couldn't agree with you more. I am in the UK as well. To date, I have still not got any reply from Alertpay despite sending five emails. I think I need to spell this out to anyone who does not live in the United States or Canada assuming they can get any customer service.
DO NOT TOUCH ALERTPAY WITH A BARGEPOLE. THEY ONLY WANT YOUR MONEY AND YOU CAN SOD OFF IF YOU THINK YOU ARE GOING TO GET ANY FORM OF CUSTOMER SERVICE.
Thank you.