Technical Problem in my website. Need Help urgently

annechloe · 06-29-2009, 10:27 AM

Hi fellows,

I am new to this forum. Infact there is a technical issue with my website which i want to solve by myself rather than contacting the technical support of my website host.

The issue is whenever i click any link in my website it points to an address http://www.a946681.sites.myregisteredsite.com/ rather than pointing to the exact link of my website. for example if i click on a link LTL freight Shipping then it points to http://www.a946681.sites.myregistere...t_trucking.htm rather than http://www.astnyc.com/LTL_freight_trucking.htm

Plzzzz help.

I need your guidance.

Thanks in advance.

**ScriptMan** · 06-29-2009, 11:59 AM

What type of program was used / did you use to build the site?

The links are wrong and can be corrected by editing the html or changinging values in the script config file.

annechloe · 06-29-2009, 12:17 PM

Hi Script Man,

Thanks for the reply. Infact everything was fine before 3 days. Infact the links are fine in the pages. The website is built using Expression Web in simple HTML. If i open the page and see it in the FTP then the links are pointing right but something is wrong at server side that when the website is viewed using internet then the links are processed to depict the web hosting address rather than the website address. Any suggestions?

**ScriptMan** · 06-29-2009, 02:17 PM

Your host has changed something in the site config files and created this problem. If your links are correct in your html I doubt there is anything you can do.

You might be able solve the problem by making them absolute if they are now relative.
relative link = ./filename.html or filename.html or directory/filename.html
absolute link = sitename.com/filename.html or www.sitename.com/filename.html

Making them absolute places an additinal burden on the server but will solve some problems. It is usually a necessity when dealing with sub-domains.

**htmlbasictutor** · 06-29-2009, 03:41 PM

Checking the headers for your domain (the way it is supposed to be) the report is showing your domain is on a Microsoft IIS server.

When you sign up for hosting, the hosting company will provide you with the path to your web space on the server. e.g. from your example above

Code:

http://www.a946681.sites.myregisteredsite.com/

This is so you can examine your site when the DNS isn't working yet (a new domain) or working on a site that isn't live yet.

If myregisteredsite is actually your hosting company, it appears that there are a lot of other people who's site is available by the numbered path.

When I try to access your site via the numbered path I get:

Quote:

This domain is missing from the Web server configuration

The domain name is correctly pointing at a valid Web server. This Web server does not recognize this domain name as a valid Web site.

You are going to have to go into your control panel for your hosting and make sure the domain name is parked properly and also the server is being told the files for the domain are in ...... folder.

Quote:

...The website is built using Expression Web in simple HTML....

If the site doesn't need any MS specific technology, you don't need a MS server just because you are using Expression Web.

You can use a seperate FTP program to upload your website files to any web server.

annechloe · 06-29-2009, 04:09 PM

Quote:

Originally Posted by htmlbasictutor

When you sign up for hosting, the hosting company will provide you with the path to your web space on the server. e.g. from your example above

Code:

http://www.a946681.sites.myregisteredsite.com/

This is so you can examine your site when the DNS isn't working yet (a new domain) or working on a site that isn't live yet.

If myregisteredsite is actually your hosting company, it appears that there are a lot of other people who's site is available by the numbered path.

Exactly , the address is representing the hosting and my allocated FTP number . While the urls are same in actuall files but there is something wrong with the DNS conversions at the server side.

Quote:

You are going to have to go into your control panel for your hosting and make sure the domain name is parked properly and also the server is being told the files for the domain are in ...... folder.

This is what i am going to recheck again . And at the same time i have submitted the ticket to the web host in order to solve the issue asap.

Thanks to all of you for guidance and support. Further suggestions are welcomed.

**ScriptMan** · 06-29-2009, 05:35 PM

htmls....... response was a little more technical that I thought you could handle but you understandstand what is happening.

Your links are being read as a path statement and you did not break it.

Do let us know how it turns out.

annechloe · 07-01-2009, 04:28 PM

Hi , i've been busy with the technical support staff yesterday so could not update you guys about the outcome. Infact , what i believe is that there has been made some backend changes i.e at the web host site due to which all the default user FTP contents of my website were modified somehow due to which they were pointing to that web host address of my website. Thanks god i had a backup and i have replaced the files with the older ones.

But now i am facing a new issue. i.e there are three urls that are exact clones of my website. They all are added in the IIS of my website . The urls are

(www).astnyc.com which i want to be the exact address of the website.
a946681.sites.myregisteredsite.com
and astnyc.com
Fixed, you idea didn't work (added spaces before com so that they do not direct to the website automatically)
If someone has experience with IIS then tell me how can i stop the rest of the two addresses to point to my site.

Thanks.

**htmlbasictutor** · 07-01-2009, 04:47 PM

With www and without www versions
You need to put a 301 permanent redirect in place pointing the non www version to the with www version (as you said above you want to promote with www).

On a Apache server this is done in the .htaccess file (as explained in the article linked above).

On Window servers there seems to be a problem making it clear to the web hosting company that it MUST be a permanent 301 redirect.

The instructions I found so far for a Windows server appear to be for the actual server (which you probably don't have access to).

Ask the hosting company how to do this/get them to do it.

Once told it's been done, check the headers to see that they have in fact used a 301 permanent redirect.