site feedback script needed

Sudari · #1 (**permalink**) 06-25-2011, 10:30 PM

I saw this on another website long ago and I really want to implement this on my website, i search long and hard but a handful of services keep propping up, name kampyle.

I've used kampyle and it doesn't suit my needs, it's too broad and feedback responses aren't great, maybe one in 400 people leave feedback and a lot of them are incomplete.

I saw a site feedback script which is perfect for my micro niche blog.

A small button appeat at the bottom of the browser asking "did you find what you were looking for?" and then they're given two option Yes / no

Whwn clicking yes they were thanked for responding the an widget would close by cookie and not bother the user again, if click no, a window would open asking "what don't you like about this page" or "what were you looking for?". I came across this once, thought it was dead useful and would like to use this simple script as I think it wou;ld be far more useful than kampyle.

Has anyone got any ideas what this script could be?

I would also like to keep track on the visitors click how many times someone presses yes and no, and on what page, and also to send the feedback if webmaster when the user fills it in

cbsmth · #2 (**permalink**) 06-28-2011, 02:59 PM

Hi,

Reading this post I felt like rolling my own version of a non-obtrusive feedback system. It contains most of the functionality you asked about, however I excluded both cookies and "counting" for simplicity and privacy purposes. Instead I designed it with Google Analytics in mind, counting positive and negative feedback clicks as Events.

It currently requires jQuery, a very popular JavaScript library, and I only made a PHP-version of the post handling part of the script. That could easily be ported though.

If you haven't found anything else yet, perhaps this could be of use to you. Would love any feedback if you try using it.

Without further ado, here's the link: http://cbsmth.se/web-development/tinyfeedback/

nemrod · #3 (**permalink**) 06-28-2011, 03:33 PM

Quote:

Originally Posted by cbsmth

Hi,

Reading this post I felt like rolling my own version of a non-obtrusive feedback system. It contains most of the functionality you asked about, however I excluded both cookies and "counting" for simplicity and privacy purposes. Instead I designed it with Google Analytics in mind, counting positive and negative feedback clicks as Events.

It currently requires jQuery, a very popular JavaScript library, and I only made a PHP-version of the post handling part of the script. That could easily be ported though.

If you haven't found anything else yet, perhaps this could be of use to you. Would love any feedback if you try using it.

Without further ado, here's the link: http://cbsmth.se/web-development/tinyfeedback/

Hahaha, I find it funny that we both thought of doing the exact same thing, only you beat me to actually getting it done. +1 to you, sir

Based on TC's post I intended to implement it with a sticky tab at the bottom of the browser, though, with the feedback form rolling upwards. Yours is certainly a bit less obtrusive, what the difference in visitor feedback would be is an interesting question though.

**ScriptMan** · #4 (**permalink**) 06-28-2011, 04:31 PM

Both of you guys may want to market this over in the marketplace. I am sure that anything either of you wrote is top-notch.

cbsmth · #5 (**permalink**) 06-28-2011, 09:59 PM

Quote:

Originally Posted by nemrod

Hahaha, I find it funny that we both thought of doing the exact same thing, only you beat me to actually getting it done. +1 to you, sir

Based on TC's post I intended to implement it with a sticky tab at the bottom of the browser, though, with the feedback form rolling upwards. Yours is certainly a bit less obtrusive, what the difference in visitor feedback would be is an interesting question though.

And you know what's worse? I kind of suspected you'd write something, and definitely thought you'd beat me to it as I was away for two days.

Great minds think alike, eh?

My first though was also a tab stuck to the bottom of the screen, but then as I was developing it I tossed this together as something temporary and just let it stick 'til the end.

I hope that +1 is a Google one. ;]

ScriptMan and sparior, thank you both for the comments. Makes it very worthwhile.

Sudari · #6 (**permalink**) 06-29-2011, 06:20 AM

Quote:

Originally Posted by cbsmth

Hi,

Reading this post I felt like rolling my own version of a non-obtrusive feedback system. It contains most of the functionality you asked about, however I excluded both cookies and "counting" for simplicity and privacy purposes. Instead I designed it with Google Analytics in mind, counting positive and negative feedback clicks as Events.

It currently requires jQuery, a very popular JavaScript library, and I only made a PHP-version of the post handling part of the script. That could easily be ported though.

If you haven't found anything else yet, perhaps this could be of use to you. Would love any feedback if you try using it.

Without further ado, here's the link: http://cbsmth.se/web-development/tinyfeedback/

Thanks for this. this ticks almost all the boxes, I suppose the tracking could be incorporated into analyitics, I use getclickly and you can set up goalposts and you can trigger a simple javascript event which will record that hit, and I can look up the source of that visitor.

Before I implement this I'm going to need the help of a web designer to modify it to suit my needs, as it is, it's not very usable, and I would like to make it float at the bottom of the taskbar, and be slightly more compact and visually appealing

Did you find this page useful?

Yes /

No

Also I would like to make it appear as a lightbox, because I have one website were I would like to get this implemented, and I don't really know how I can make space on the body of the page to squeeze this feedback widget in.

Sudari · #7 (**permalink**) 06-29-2011, 10:44 AM

cbsmth, would you be interested in developing this further?

I've posted about this concept long ago on a private internet marketers forum, and many people have agreed that this would be very useful for them as marketers.

Perhaps with a little bit more development this could be a commercial solution. Integrate it into wordpress and maybe will get you a reasonable amount of income from donations.

As it stands, it's not something that I would install on my site because of the lack of floating taskbar option, I would have to pay a developer to customise it to fit my needs.

cbsmth · #8 (**permalink**) 06-29-2011, 11:13 AM

Hi again,

You can implement other tracking systems through the two functions that handle the respective yes and no options (tinyFeedback.js).

I considered making the form a lightbox-ish popup in the beginning, and I believe I could add the option very soon.

As for the floating (static bar), all that needs to be done is to configure the CSS accordingly. If you send me a more detailed specification I could probably trim the appearance down to suit your needs. Keep in mind I'm not a designer though.

Making it a WP-plugin is definitely an interesting idea. I will look into it when the functionality feels a bit more ready.

cbsmth · #9 (**permalink**) 07-20-2011, 05:21 PM

Hello yet again,

I just updated tinyFeedback, and the new version shows the "negative feedback-form" in a lightbox. There's a working demo on the tinyFeedback example page. Perhaps it's of more interest to people now.

Some things can most definitely be made prettier, but hey - no fun if there's nothing to improve, right?

Sudari · #10 (**permalink**) 07-30-2011, 01:57 PM

cb smith you are awesome

I'll do a test run of this, and let you know how it goes.. I have a vmware setup as well with all the browsers from ie6 era.. I'll do some bug testing for you and go through and see if it works with all browsers.

As far as design is concerned it's pretty cool, especially the lightbox window, it just needs customisation to make the design match the website though, apart from that it looks simple enough

Sudari · #11 (**permalink**) 07-30-2011, 08:23 PM

cbsmth, I tested this on IE6, FF3, chrome 5, safari 3 onwards and all the IE versions seems to have trouble displaying it, the toolbar does not float above the status bar, it just appears on the bottom of the page, it does fade out when the user clicks yes or no

good thing is it works on iphone

Sudari · #12 (**permalink**) 07-31-2011, 09:07 AM

Also, the [X] to close lightbox button does not appear on internet explorer. I think this might be a common problem, and many lightboxes have it written in the bottom press esc to close.

I was also wondering whether it would be smarter to only have the "did you find what you were looking for" dialogue box appear on the first visit, and after they click yes/no it does not appear again for the site,

cbsmth · #13 (**permalink**) 08-03-2011, 01:09 AM

Thanks a lot for the testing and valuable feedback, Sudari. It's truly motivating.

I'll definitely look into the IE issues (thank you for the mail with the alternative CSS!) as soon as I have an opportunity to do so. Actually, I am already aching to do a rewrite of the entire thing, but first things first.

As for the cookies, I agree it would be a smooth feature. I chose to exclude it previously as website owners are obligated to inform their visitors when cookies are used. I think I'll add it in as an option though - with a friendly little reminder in the readme about the need for notification.

Again, thanks a lot!

cbsmth · #14 (**permalink**) 09-20-2011, 03:49 AM

Hello yet again,

I just thought I'd let those who might be interested know that I've finally gotten around to making tinyFeedback into a WordPress plugin.

I put down a bit more effort this time around, adding in some well-needed features - the requested cookies for one - and made sure (touch wood) that it works a bit better in Internet Explorer.

Would love any and all input! Mind that it requires WordPress version 3.2.1.

Link: http://cbsmth.se/web-development/tin...dpress-plugin/