Originally Posted by JohnScott
I'll second that. I love ServerBeach - they've been great to me.
I`ve hosted at EV1, ThePlanet, ServerMatrix (diff. datacenter as my TP server, but same 'parent' company.) and ServerBeach.
I solely use ThePlanet and ServerMatrix now for my servers
When I used ServerBeach they offered no phone support I`m not sure if they do now or not but this was not acceptable for me. I`ve had to call ThePlanet on Christmas of 2004 to get a reboot taken care of ASAP, I`ve called TP from my houseboat on the middle of the lake to check-up on my servers. I also have used ThePlanet's Control Panel from the Caribean on a cruise ship. All of these things were NOT possible with ServerBeach.
They replied to e-mails within 5 hours most of the time for me but needing things checked out NOW 5 hours was to slow.
When you rely on your servers to keep your money making sites online 5 hours, 3 hours, eevn 1 hour is to long to wait.
I`ve had no problems with ThePlanet custom service, and when I did call on Christmas in 2004 they had to swap out some ram for me and I was up and running again in less than an hour.