RackShack - Page 3

John Scott · Share | #41 (**permalink**) 10-17-2003, 02:11 PM

Quote:

Originally Posted by QT_

Another RS rep?

His IP says "ev1".

snamgew · #42 (**permalink**) 10-17-2003, 02:13 PM

Quote:

Originally Posted by JohnScott

Quote:

Originally Posted by snamgew

Seriously, as the user of a product it is your responsibility to cancel the service when you have no more need.

When ev1servers cancels an account, a confirmation is sent. Please disclose this confirmation, if what you say is true.

snamgew -

If you have anything useful to add to the conversation, please do so. The above statement would be a perfect example of unnecessary waste of bandwidth insofar as I have repeated stated that I did cancel the server, yet do not have a confirmation email.

....

QT_ · #43 (**permalink**) 10-17-2003, 02:14 PM

Quote:

Originally Posted by JohnScott

Quote:

Originally Posted by QT_

Another RS rep?

His IP says "ev1".

John, if there's anything I can do to help..let me know. But looking at the entire situation it seems you have it all under control. I don't view it as a money issue any longer and kudo's to you for your post on "Marketing and uncovering companies who like to take your money and run". Everyone definitely has a right to know.

QT_ · #44 (**permalink**) 10-17-2003, 02:15 PM

Quote:

Originally Posted by snamgew

Quote:

Originally Posted by JohnScott

Quote:

Originally Posted by snamgew

Seriously, as the user of a product it is your responsibility to cancel the service when you have no more need.

When ev1servers cancels an account, a confirmation is sent. Please disclose this confirmation, if what you say is true.

snamgew -

If you have anything useful to add to the conversation, please do so. The above statement would be a perfect example of unnecessary waste of bandwidth insofar as I have repeated stated that I did cancel the server, yet do not have a confirmation email.

Uh-hu....

It would be very unprofessional if indeed this was a RS employee with remarks like that to a serious issue.

John Scott · #45 (**permalink**) 10-17-2003, 02:16 PM

Let's look at the logic of it.

Either I....

-Choice One-

Cancelled the server after moving off it.

Or...

-Choice Two-

Decided to be very generous to poor little old RackShack, and decided to pay every month for a server I was not using, and which got not even one single hit after I moved off it.

So, which sounds more reasonable?

snamgew · #46 (**permalink**) 10-17-2003, 02:17 PM

Quote:

Originally Posted by QT_

Quote:

Originally Posted by JohnScott

Quote:

Originally Posted by QT_

Another RS rep?

His IP says "ev1".

John, if there's anything I can do to help..let me know. But looking at the entire situation it seems you have it all under control. I don't view it as a money issue any longer and kudo's to you for your post on "Marketing and uncovering companies who like to take your money and run". Everyone definitely has a right to know.

So you're just going to take what he says at face value, automatically believe that he's right, EV1 is wrong based on NO EVIDENCE provided by JohnScott other than his word, while EV1 can provide logs showing NO CANCELLATION was requested until 9/10/03. It sounds to me like JohnScott forgot to cancel the account, figured out he's still paying the bill 3 months later, finally cancels it, and wants EV1 to just 'be nice' and give him his money back, just because he didnt use it.

snamgew · #47 (**permalink**) 10-17-2003, 02:18 PM

Quote:

Originally Posted by JohnScott

Let's look at the logic of it.

Either I....

-Choice One-

Cancelled the server after moving off it.

Or...

-Choice Two-

Decided to be very generous to poor little old RackShack, and decided to pay every month for a server I was not using, and which got not even one single hit after I moved off it.

So, which sounds more reasonable?

-Choice Three-
Forgot to cancel, didnt notice until months later, then expected Rackshack to be nice about it and give you your money back.

John Scott · #48 (**permalink**) 10-17-2003, 02:19 PM

Quote:

while EV1 can provide logs showing NO CANCELLATION

LOL! Please. We weren't born yesterday.

snamgew · #49 (**permalink**) 10-17-2003, 02:19 PM

Quote:

Originally Posted by JohnScott

Quote:

while EV1 can provide logs showing NO CANCELLATION

LOL! Please. We weren't born yesterday.

If you're so righteous, where's your proof other than your word? You're expecting everyone to believe what you say and that you deserve money based on your word, no documentation, no print outs, no emails, nothing.

John Scott · #50 (**permalink**) 10-17-2003, 02:22 PM

Quote:

Forgot to cancel, didnt notice until months later, then expected Rackshack to be nice about it and give you your money back.

Forgot to cancel? Nope. Not a chance in hell. Or, wait, is it possible that I dreamt the whole cancellation?

People - RackShack people - this thread will effectively lose you people a ton of potential customers.

It blows my mind that basic marketing instinct is lost on you.

Treat your customers right!

QT_ · #51 (**permalink**) 10-17-2003, 02:22 PM

Quote:

Originally Posted by snamgew

So you're just going to take what he says at face value, automatically believe that he's right, EV1 is wrong based on NO EVIDENCE provided by JohnScott other than his word, while EV1 can provide logs showing NO CANCELLATION was requested until 9/10/03. It sounds to me like JohnScott forgot to cancel the account, figured out he's still paying the bill 3 months later, finally cancels it, and wants EV1 to just 'be nice' and give him his money back, just because he didnt use it.

No, I am taking what he says because situations like this are posted by other people who have been customers of Rackshack, EV1 or whatever the hell your name is. This is not the first time a situation like this has been told and the reputation of Rackshack is slowly deteriorating. I'm not quite sure who you are, but if you're here in defense of Rackshack...save it. You've proven your worth with your first response and 2nd of "uh hu".

I would not give any credibility to instances like this...if it wasn't so common. Hell, look around your own forums. Heaven forbid one customer say something bad about Rackshack. You think they get away with it? No. Why? Because they're over populated by your ass kissers who think they'll get a free t-shirt or something if they defend you.

Oi, I'm not going to get myself worked up over this. The bottom line is that Rackshack is finally becoming known for what they truly are.

John Scott · #52 (**permalink**) 10-17-2003, 02:23 PM

Quote:

If you're so righteous, where's your proof other than your word? You're expecting everyone to believe what you say and that you deserve money based on your word, no documentation, no print outs, no emails, nothing.

It amazes me that you have an EV1 IP address. If I didn't see it with my own eyes, I would never believe that a large company like that could be so stupid.

osc · #53 (**permalink**) 10-17-2003, 02:25 PM

Quote:

Originally Posted by JohnScott

Quote:

Forgot to cancel, didnt notice until months later, then expected Rackshack to be nice about it and give you your money back.

Treat your customers right!

http://www.ev1servers.net/english/ab...emore.asp?pg=1

Our current growth will demonstrate the way that we treat people.

That was just one person of our entire team that was devoted to our customer service treatment.

We will treat customers right, however we won't be abused in the process.

snamgew · #54 (**permalink**) 10-17-2003, 02:26 PM

Quote:

Originally Posted by JohnScott

Quote:

Forgot to cancel, didnt notice until months later, then expected Rackshack to be nice about it and give you your money back.

Forgot to cancel? Nope. Not a chance in hell. Or, wait, is it possible that I dreamt the whole cancellation?

People - RackShack people - this thread will effectively lose you people a ton of potential customers.

It blows my mind that basic marketing instinct is lost on you.

Treat your customers right!

You've still provided no proof. Why? Because you have none . You're expecting everyone to believe you based on what credibility you may or may not have. Rackshack has no reason to lie about your cancellation, if you had cancelled, the server would've been re-sold to someone else.

Tell me what steps you took to cancel your account with Rackshack, if you did indeed cancel it. And I dont mean 'mentioned in passing that I want to cancel', I mean, what PROPER procedures did you follow, to cancel your account?

John Scott · #55 (**permalink**) 10-17-2003, 02:29 PM

Mario,

Do not go invoking the name of a recently deceased employee. It has no bearing or place in this discussion.

Quote:

Our current growth will demonstrate the way that we treat people.

No, your current growth demonstrates the power of a brand. RS has branded itself superbly. But you are wrecking the brand.

Quote:

You've still provided no proof. Why? Because you have none .

Um, yeah, I think I specifically stated that I had no proof.

snamgew · #56 (**permalink**) 10-17-2003, 02:30 PM

Quote:

Originally Posted by JohnScott

Um, yeah, I think I specifically stated that I had no proof.

Again, what proper procedure did you follow to cancel your account?

osc · #57 (**permalink**) 10-17-2003, 02:35 PM

All I am going to say is that if we are liars and thieves as you stated what would we be doing here on your turf?

QT...kissers, have you read some of your post in the SB forum? :

Greg was a prime example of how we operate and I want him to be remembered, exceptional customer service at his best is what he represented.....that is the reason he was brought into this.

Gotta go certainly a experience for me.....hope it was the same for you.

John Scott · #58 (**permalink**) 10-17-2003, 02:35 PM

As per EV1 guidelines, I:

1. Drank the blood of a 1 year old virgin chiken under a full moon.
2. Dancing clockwise around a 100 year old maple tree three times.
3. Chanted Whoba Gooba 40 times while staring cross-eyed at the tip of my nose.

LOL!

Ok, seriously, I logged in and sent a Cancellastion Request email from the Members area.

snamgew · #59 (**permalink**) 10-17-2003, 02:36 PM

Quote:

Originally Posted by JohnScott

As per EV1 guidelines, I:

1. Drank the blood of a 1 year old virgin chiken under a full moon.
2. Dancing clockwise around a 100 year old maple tree three times.
3. Chanted Whoba Gooba 40 times while staring cross-eyed at the tip of my nose.

LOL!

Ok, seriously, I logged in and sent a Cancellastion Request email from the Members area.

What happened after that?

John Scott · #60 (**permalink**) 10-17-2003, 02:38 PM

You want the serious version, or the sarcastic one?

I really don't think I did anything after that. Did I get a confirmation email? Honestly, I can't say for sure either way. I kinda trusted that you folks would honor my request, so I didn't think twice about it at the time.