RackShack - Page 4

snamgew · 10-17-2003, 02:40 PM

Quote:

Originally Posted by JohnScott

You want the serious version, or the sarcastic one?

I really don't think I did anything after that. Did I get a confirmation email? Honestly, I can't say for sure either way. I kinda trusted that you folks would honor my request, so I didn't think twice about it at the time.

From the cancellation request online:
Please Follow the Link in the E-mail to Confirm your
Cancellation of each service.

If you do not respond to the E-mail within 48 hours we
will continue billing your account.

**John Scott** · 10-17-2003, 02:44 PM

Quote:

Originally Posted by osc

All I am going to say is that if we are liars and thieves as you stated what would we be doing here on your turf?

Making asses out of yourselves? Soiling the RackShack brand so you can hold onto a couple bucks?

Actually, I think you are here on a personal mission. You want to prove that you are in the right for keeping my money. Furthermore, you want to prove that I am in the wrong.

You've obviously succeeded in neither.

You have succeeded in proving that RS would rather steal money, than do the right thing.

**John Scott** · 10-17-2003, 02:46 PM

Quote:

If you do not respond to the E-mail within 48 hours we will continue billing your account.

Huh. I can't say for sure whther or not that happened.

You might be interested in the recent FTC ruling:

http://washingtontimes.com/upi-break...4545-7468r.htm

QT_ · 10-17-2003, 02:48 PM

Quote:

Originally Posted by osc

All I am going to say is that if we are liars and thieves as you stated what would we be doing here on your turf?

QT...kissers, have you read some of your post in the SB forum? :

That's kind of a silly question isn't it? My posts are well due. My posts are also above and beyond helpful to SB customers. This isn't about me, this is about Rackshack practices. Stick with it.

QT_ · 10-17-2003, 02:51 PM

This thread has really became silly. The bottom line is Rackshack screwed another customer and JohnScott is going to make it known.

**John Scott** · 10-17-2003, 02:52 PM

Quote:

Originally Posted by QT_

This thread has really became silly. The bottom line is Rackshack screwed another customer and JohnScott is going to make it known.

That would sum it up.

**fishfreek** · 10-17-2003, 04:06 PM

If you ask me common sense business practice says even if the customer is in the wrong about something you should try your best to satisfy them else risk the bad word being spread.

With 17,000 clients im sure they dont have any problem having say 1% of them prase RS and make them appear great.

And given we all know that WHT is hosted by RS and probably for free its in WHT's best interest to keep RS looking good.

Whats that phrase "bite the hand that feeds them?"

Its one thing for one EV1 rep to come over here and comment but its another to have multiple. As if it was an intent on ganging up.

Brian · 10-17-2003, 05:07 PM

Quote:

Originally Posted by fishfreek

If you ask me common sense business practice says even if the customer is in the wrong about something you should try your best to satisfy them else risk the bad word being spread.

With 17,000 clients im sure they dont have any problem having say 1% of them prase RS and make them appear great.

And given we all know that WHT is hosted by RS and probably for free its in WHT's best interest to keep RS looking good.

Whats that phrase "bite the hand that feeds them?"

Its one thing for one EV1 rep to come over here and comment but its another to have multiple. As if it was an intent on ganging up.

Was thinking that same thing as reading.

GEWbert · 10-17-2003, 07:40 PM

I may have to quote an age-old addage here, but what the heck

Quote:

The Customer is ALWAYS, ALWAYS, -->ALWAYS<--- Right!!

QT_ · 10-17-2003, 08:48 PM

From a business perspective, I can't always agree that "The customer is always right" (I'm sure most of us have came across the type who has either tried getting something for nothing, or did something wrong and totally denied it, leaving it for us to correct and laying the blame on us). It's really irrelevant who is right as long as the customer is happy in the end.

**John Scott** · 10-18-2003, 01:43 AM

A while back - quite a while back - I had a customer send me an email stating that a support issue had gone unresolved for over a week. He was angry and wanted his money back.

I responded saying his refund was for the entire amount - all monies since opening the account - and I went on to tell him how utterly disgusted I was with the failure of our support. I told him it was an inexcusable failure. If it would make amends, I offered free hosting for his high traffic site, for free, forever.

Since that time, our support improved greatly, and that single customer has referred several thousands of dollars of business to me. Web design work, SEO work, and hosting - that once angry customer has referred a ton of business to me.

Compare that to this:
A TOS Designed to take your money

They screwed up, lost the hard drive, destroyed the business, and refused to refund the money.

The arrogance! The incompetence! The immorality!

This people are simple hoodlums. Thieves. They know they are stealing peoples money; they know it's wrong. But they do it anyway.

ServerBeach may not be as big. ServerBeach may not have IP's available in 15 minutes. But ServerBeach is honest. ServerBeach treats their customers right.

I'd rather do business with an honest comapany, than with a gang of thieves.

Rob · 10-19-2003, 12:18 PM

Hmm that's some situation, John. I've been EV1 for about half a year now and it's going fine actually. Well, there was one time when they replaced the wrong hard-drive, but they were able to get mine back. I think their problem is that they host too many people.

**John Scott** · 10-20-2003, 08:16 AM

Quote:

Originally Posted by Rob

I've been EV1 for about half a year now and it's going fine actually.

Rob, I understand that you are happy with RackShack, but let me propose a criteria for deciding whether a company is good or not.

It is not how a company treats you when your happy, because all companies will treat you good when you're happy. More importantly, how does a host treat its clients when there is a serious disagreement? EV1 took my money, and took my money, and billed me even after I cancelled the account several times.

There is no way to reconcile the multiple instances of greedy thievery with a good, responsible company.

Even with server-admin, they lost his hard drive, destroyed his hosting business, and even then they refused to refund the money.

server-admin · 10-20-2003, 08:40 AM

I'm sorry I missed this one !

Rackshack does not give refunds, Even when they do not provide the service paid for. I orderd their backup service, paid them .. cancled less then 3 days later (Never used it as my server was still down. First from a so called hack (that the server was allready patched for) ...then for bad ram <-most likly the cause to start with) Did they refund my money ? well kinda... They gave me a credit on my account that I was closing due to their bad customer support / service. Do I think it's the employees falut ? No, If they got paid more they might care more.

RackShack wont be good untill they remove the no refund from their TOS, then they might take more care with their customers.

server-admin · 10-20-2003, 08:51 AM

hehe look at the email I got :
-------------------------------------------------------------------
Date: 10/17/2003 13:32:17 -0700
From: Eddie A <EddieA@*edit*.com>
Reply-to: eddiea@*Edit*.com
Subject: www.ev1-sucks.com All headers
Is there anything funnier than an idiot complaining about rackshack not
pulling a site you disagree with, then posting at the bottom -

Hosted by Host-cat.com Protected by US Constitution: First Amendment.

Just another stupid freaking kid who doesn't get it.

Why don't you grow up?
-----------------------------------------------------------------------

I didn't even write what he is talking about, It's a link to another site
that has the story, he must not have read the entire story (kinda like what rackshack does with their support tickets). Besides the fact that I have comments turned "on" for that story, So If he thinks rackshack did the right thing then he should have post that in the comments, instead of a personal attack on the owner of the site

Cibok · 10-20-2003, 08:55 AM

now register www.ev1-sucks.com and make it redirect here http://www.v7n.com/ev1-rackshack.php .. then you sell your domain for the same amount of money they took from you (or maybe even more)
$$

server-admin · 10-20-2003, 09:02 AM

Quote:

As stated during our conversation many times, my choice had nothing to do with the matter decisions made were all based on facts which still remains to be:

"show me where you cancelled your account prior to 09/10/03"

Thank you,

I love this, Yeah I take pictures of my computer screen everytime I click on a cancel link. Get real. When I ask for proof from rackshack on my server I was told too bad.

**fishfreek** · 10-20-2003, 09:07 AM

Quote:

Originally Posted by Cibok

now register www.ev1-sucks.com and make it redirect here http://www.internet-marketing-resear...-rackshack.php .. then you sell your domain for the same amount of money they took from you (or maybe even more)
$$

That domain is already owned by server-admin.

server-admin · 10-20-2003, 09:07 AM

Quote:

Originally Posted by Cibok

now register www.ev1-sucks.com and make it redirect here http://www.internet-marketing-resear...-rackshack.php .. then you sell your domain for the same amount of money they took from you (or maybe even more)
$$

Would be really easy for rackshack to make me happy

1. refund me for the backup service I did not use
2. give me a pro-rated refund on my last months hosting

I'm then happy becouse I feel that they took care of the matter, they are happy becouse they don't have me running around telling people not to host with them becouse ....

A little sales lesson :

every person will meet or know at least 250 people in their life time, do the math.