RackShack

[John Scott]

Same here. I love cpanel/webhost manager. Very user friendly.

[bcyber]

Why dont you just do chargebacks on your credit card for everything after or even before you cancelled your account???

[John Scott]

Not all credit cards allow charge backs. The previous company was based in Hiroshima - JP credit cards don't allow charge backs.

[bcyber]

all credit cards(visa,mastercard, amex, discover )...allow chargebacks as far as I know....but i will make sure or get some responses back here for sure.

[bcyber]

and anyways I assume you're in the us and u have a us credit card so u can definately charge back easily

[John Scott]

Originally Posted by bcyber

all credit cards(visa,mastercard, amex, discover )...allow chargebacks as far as I know....but i will make sure or get some responses back here for sure.

No, many Japanese issued credit cards don't allow charge backs. Japanese Visa doesn't allow chargebacks. Japanese MasterCard doesn't allow chargebacks. JCB doesn't allow chargebacks.

That should have been clear from my earlier post.

Originally Posted by bcyber

and anyways I assume you're in the us and u have a us credit card so u can definately charge back easily

Assuming makes an...

No, I have no US-issued credit cards. I personally am still based in Hiroshima, and even though QWH was bought out by an American company, the main shareholders are all Japanese citizens.

By the way, I'll be editing that affiliate link out of your sig - we don't allow any affiliate links here.

[John Scott]

I was just reading over at RackShack's forum - wow! It seems they love to unplug entire servers without notice when a host is accused of allowing spam - whether it be false or not.

Then I found this:

We are extending an invitation for our largest customers to visit Houston December 28,29,30. If you have 10 or more servers, you're invited!

Our primary goal is to discuss the needs of your business as we grow our business. The second goal is to say thanks for your business.

Our guests will enjoy complimentary limousine transfers from and to the airport in Houston, complimentary hotel accomodations, tickets to the Houston Texans game in my suite on the 28th, prime tickets to the Houston Rockets on the 29th in a luxury suite, and finally luxury box tickets to the Ev1.net Houston Bowl. A select few by random drawing will also attend the Ev1.net Houston Bowl luncheon welcoming the teams and coaches. Also on the menu ..... a data center tour of Imperial as well as our new facility under construction,a cocktail party, and dinner at one of the country's finest Steak Houses.


Of prime importance, will be private meetings with each client as well as a roundtable discussion of industry issues.

We are also working through a small number of clients with 2 or more servers, particularly those that have been around a while.

We appreciate your business and are looking forward to the feedback and we start new in 2004.

Robert Marsh
Head Surfer

NOTE: Airfare is the only major item we are not covering for this opportunity.

Isn't it just ironic that they put these people up in hotels, feed 'em steak dinners, and generally blow a wad on them, while they can't even refund a couple hundred dollars to the people they've screwed over? It really shows how screwed their priorities are.

Some pics of the gluttony:

http://www.mydixiesys.com/EV1/

[fishfreek]

Well its clear john if you want your refund you need to buy at least 10 servers from them. I bet the more you buy the more service you can get. Just toss your weight around. "give me my money or I will pull all 25 of my servers from you". Of course they screw over more than 25 people a day im sure so why would 1 account with 25 servers be more important than 25 accounts with 1 box each.

Stuipd stupid stuipd...

[John Scott]

Looking at those pictures, it's just hilarious. They go and blow a huge wad on a few people by stealing from hundreds of customers they've screwed over.

...

I was just talking to a guy the other day and got him to move three servers off RS. I was hoping he's go to SB but he ended up going to ServerMatrix. Scared him to death by telling him how RS shuts off entire servers w/o notice if RS thinks somebody on that server spammed.

[stuart]

on the back of this thread im going to tell my numerous clients who i refer to rackhsack to cancel and am myself going to purchase elsewhere, find it shocking and you dont seem to be alone which is the major thing which shocks me

[cliff]

John i love this. Why? well let me list my reasons. First off i am not a web hosting reseller. Just a simple technician of sorts for several companies I freelance for.I make no money from any dedicated server companies. As to Rackshack/ ev1/ many other names (hahaha) and they have a bunch twice they have burnt me. First time was when I was designing a site for one of my very best customers. It was all done in Cold Fusion. Called EV1 for hosting. Explained very clearly it would be a complete cold fusion web site with one database. No problem they tell me. Here is the price etc. Signed the contract for my customer. Boom site ready for me to upload in only a week. They are fast there too:-). Upload site. test and whoa its not on a cold fusion server. Big mistake. Quick trouble ticket. No response. Called and they refered me to several techs before i finally got one that even remotely understood what cold fusion was. Informs me I am not on the cold fusion web hosting plan. I explain most definitly i am. Thats why I choose them. Am then informed not a problem they will move me over to a cold fusion server. Oh by the way the web hosting fee now will be $99 a month. Not me buddy. After much screaming and threatening to sue etc. They removed my site . Which I ended up moving to Media3 and it has been there ever since.
Vowed never to go to them again, wouldn't care if they paid me to put a site up there. So then I have my own little website I do things with. Nothing big and it doesn't pay me anything. I registered it and hosted it on onewebhosting.com. Which is a company out of california also known as uniqueweb and onednr. All looks good. Then come to find out my site is hosted on a raskshack server. oh no aint having that, no way, no how. Shut site down. Now looking for new server.
Now for 3rd run in. Recently moved another of my customers to a local austin company here because i do all the hardware support for this company and where he had it at previously kept his server going down and me having to go there at all times of day and night. So recommended different company here in town. Since the move at the beginning of Dec, not one call have I recieved about server being down. Hmm. But that is neither here nor there. Last night another customer of mine was looking at dedicated hosting. I took him to where i moved above mentioned customer. Showing him around , letting him talk to techs etc. we get on internet and check out WHT to see what it has to say. while there i registered and posted replies all relavent to what I was doing at the time all in the dedicated server forum. Jeez you would of thought I blasphemied or something. next thing i know I am being attacked. All my personal info being posted on forum about who I am and address and all that good stuff. Didn't bother me a bit. Even told them who some of my customers were and their websites. Then they attack them. of course I reply to each attack. Tell what I look for in a dedicated hoster and why i will not touch anything to do with EV1. Finally get home and guess what. My user account on WHT is disabled till the year 2022 because I mentioned my dissatifaction with EV1 and my pleasure with several local Austin providers. Who are all EV1's competition.
But of course we all know WHT which is owned by EV1 is not monitored by EV1. Right? Thats what they claim.
Oh wait they also claim you had an open account with them didn't they. By the way I beat them to the punch of getting any more money out of me and renewing that 1 year hosting plan i had. i canceled the credit card:-)

[Emancipator]

unreal Cliff. It is stuff like this that designers and programmers like myself need to hear. I have never used these guys and wont be.

[QT_]

Originally Posted by cliff

John i love this. Why? well let me list my reasons. First off i am not a web hosting reseller. Just a simple technician of sorts for several companies I freelance for.I make no money from any dedicated server companies. As to Rackshack/ ev1/ many other names (hahaha) and they have a bunch twice they have burnt me. First time was when I was designing a site for one of my very best customers. It was all done in Cold Fusion. Called EV1 for hosting. Explained very clearly it would be a complete cold fusion web site with one database. No problem they tell me. Here is the price etc. Signed the contract for my customer. Boom site ready for me to upload in only a week. They are fast there too:-). Upload site. test and whoa its not on a cold fusion server. Big mistake. Quick trouble ticket. No response. Called and they refered me to several techs before i finally got one that even remotely understood what cold fusion was. Informs me I am not on the cold fusion web hosting plan. I explain most definitly i am. Thats why I choose them. Am then informed not a problem they will move me over to a cold fusion server. Oh by the way the web hosting fee now will be $99 a month. Not me buddy. After much screaming and threatening to sue etc. They removed my site . Which I ended up moving to Media3 and it has been there ever since.
Vowed never to go to them again, wouldn't care if they paid me to put a site up there. So then I have my own little website I do things with. Nothing big and it doesn't pay me anything. I registered it and hosted it on onewebhosting.com. Which is a company out of california also known as uniqueweb and onednr. All looks good. Then come to find out my site is hosted on a raskshack server. oh no aint having that, no way, no how. Shut site down. Now looking for new server.
Now for 3rd run in. Recently moved another of my customers to a local austin company here because i do all the hardware support for this company and where he had it at previously kept his server going down and me having to go there at all times of day and night. So recommended different company here in town. Since the move at the beginning of Dec, not one call have I recieved about server being down. Hmm. But that is neither here nor there. Last night another customer of mine was looking at dedicated hosting. I took him to where i moved above mentioned customer. Showing him around , letting him talk to techs etc. we get on internet and check out WHT to see what it has to say. while there i registered and posted replies all relavent to what I was doing at the time all in the dedicated server forum. Jeez you would of thought I blasphemied or something. next thing i know I am being attacked. All my personal info being posted on forum about who I am and address and all that good stuff. Didn't bother me a bit. Even told them who some of my customers were and their websites. Then they attack them. of course I reply to each attack. Tell what I look for in a dedicated hoster and why i will not touch anything to do with EV1. Finally get home and guess what. My user account on WHT is disabled till the year 2022 because I mentioned my dissatifaction with EV1 and my pleasure with several local Austin providers. Who are all EV1's competition.
But of course we all know WHT which is owned by EV1 is not monitored by EV1. Right? Thats what they claim.
Oh wait they also claim you had an open account with them didn't they. By the way I beat them to the punch of getting any more money out of me and renewing that 1 year hosting plan i had. i canceled the credit card:-)

Whew...paragraphs and spaces baby...paragraphs and spaces!! *picks up her retinas off of the floor*

Just for correction:
WHT is not owned by EV1. It is owned by iNET Interactive and hosted at Rackspace Managed Hosting. Robert Marsh sold WHT.

[Jonathan Lee]

John,

The last time I cancelled an EV1 account, it was because they
left one of my server down intermittenly for 4 days.
It was at that instance that I realized that all my efforts to contact them
for support were pretty much non-existant in emergency situations.
Luckily this did not affect my company because it was a
DNS server. But either way, I was not happy, and could not
sleep very well during those couple of days.

I checked the uptime later on my server,
and found that my server was up during the entire 4 days that I could not reach it.
It turns out it was their network having routing issues,
and they did not have the balls to tell me about it.
They hid the reason, and told me that my server crashed.

As I went to cancel, I went through the internet, logged in, and clicked
on cancel account. I told them the reason: "no support when your
network was having problems for 4 days." After I clicked on the
cancel button, a message said that I would have to respond to
an email they just sent to verify that I intended to close the account.
They also mentioned that if I did not reply to that confirmation email,
that nothing would be done. I waited, but no confirmation email.
I got worried, and so I contacted support via phone. Support sent me
to someone else, who then told me, "we can't cancel accounts over
the phone". You have to do it online. I told them, "I just tired online and
it wouldn't send me a confirmation email." After a couple more hours
of this, I went onto online chat, and had the support
person finally cancel the account. The feeling I got from this was:
"EV1 sure does not make it easy to cancel accounts"

I moved away from EV1 to server beach, and found that network latency
improved dramatically. Out of all the places where I have tried putting
a server, EV1 has the worst network latency.

John, Did you get your money back yet?
If not, you can call up your credit card company, and report the unauthorized charge. Your credit card company will help you get back all your money. If you do that, EV1 would not be happy when they see
the $15 charge back fee their credit card merchant
bank charges them for the dispute you filed.

[fishfreek]

Jonathan Lee, thanks for your comments. The easy to sign up and hard to cancel I like to call the AOL syndrome.

With almost instant signups and taking hours/days to cancel.

Lying about what the true cause of an outage is due to is very unethical.

[newfriend]

Hello JohnScott & All,

I found this discussion via a search on Google, it's great to have a place to vent so I guess I'll weigh in with my story.

I have been a faithful Rackshack/EV1 customer for over a year. Recently, my server admin notified me of a potential Linux upgrade problem on the Ensim Server we had rented. We did our research and decided to migrate to a faster cPanel server at a different company which also turned out to be much less expensive.

Anyhow, we rented the old and new servers concurrently just to make sure that everything had transfered okay. When we had determined that all was well on the new server, with more than a week to spare, I contacted EV1 in both support tickets, a phone call and via the account cancellation link.

I noticed a few days later that there was a pending charge of $105.53 (monthly rental cost) to my checking account and immediately contacted them, reminding them that the account had already been cancelled. Because I suspected something like that would happen, when I cancelled I had tried to remove my credit card information but oddly enough I was not allowed to do so. Needless to say, the money cleared my account the next couple days and I contacted them on the third, to ask for a reversal. I tried to log in to create another support ticket but I had been locked out. I emailed back and forth and finally threatened legal action. Then I got this from a sales supervisor:

<<<Please do not resort to threats, your emails have been received and will be answered as soon as customer service can address them.

We want to help you however we can, and will as soon as that email is addressed.

If you can call in, that will be much better, but this email will be answered by customer service asap.>>>

Then this, even though they already knew who I was:

<<< Thank you for choosing Ev1Servers!!


Thank you for your email. At the current time, we do not have enough information to locate your account. Please provide your name, address, login name, and Ev1Servers Customer ID number. We look forward to assisting you in any way that we can.

Thanks again,
>>>


I got the following email on the 03/04/2004:

<<<<< Dear customer,

Thank you for your email. I have reveiwed your old account, I show the request was submitted on 02/27/03, our cancellation requests are only processed Monday thru Friday 8am - 5pm central standard time. So your cancellation was processed the next business day, which was Monday March 1st, as our payments are done shortly after midnight the billing had already been run when the cancellation was processed. The refund to your credit has been processed today and should show on that account in 3-5 business days. Thank you for your time.

Thank you,
****
Customer Service
EV1 Servers >>>>>


It's the 13th, I'm broke and still waiting for my money

I have let them know that I plan to contact the BBB and then go from there. This is nuts! It seems like a scam because if they do this to enough people, that would be a pile of dough sitting in their bank account and amassing interest.

Do I not have the right to be angry about this?

[fishfreek]

<<<Please do not resort to threats,

Now thats funny....

Will they still consiter it a thread when MR Lawyer contacts them on your behalf. With over a week to spair you said. So what they bill their accounts 1 week in advance of the billperiod? I know at least one other datacenter does it 3 days in advance but an entire week... If they do practice such acts do they publish this someplace?

[newfriend]

My sister/room mate is an attorney and she's peed off. I guess I'll wait to see how much longer it'll take to get a refund.