bad support at burst.net

younghistorians · 10-24-2003, 03:02 PM

Wow, Ive had some pretty bad support at Burst.net. I emailed them a sales question, and got a response 2 days later...it was very minimal. I then ask for furthur clarification, and got another 1 liner. I then ask to talk with someone else, and they said it was not possible.

sad....

QT_ · 10-24-2003, 03:08 PM

Definitely a warning sign.

Bubo · 10-24-2003, 03:09 PM

Not possible?

Can you post the text of the not possible message here?

Anthony · 10-24-2003, 03:10 PM

I know the feeling. My first host (hostyard.com) has support very much like that, which is why I was forced to leave and find someone else.

younghistorians · 10-24-2003, 03:13 PM

Quote:

Originally Posted by Bubo

Not possible?

Can you post the text of the not possible message here?

its been deleted...

It went something like this through like 10 emails:

Me: Do you offer a non-profit discount?
Them: yes, we do.

Me: How can I get it?
Them: Through Nocster.net.

Me: I dont see anything about non-profit discounts on the site.
Them: Email me when you are going to purchase.

Me: Do you have any idea what the discount would be?
Them: No I dont.

Me: Could I talk with another support rep regarding this?
Them: No, this is not possible at the time.

QT_ · 10-26-2003, 09:27 AM

Quote:

Originally Posted by younghistorians

Quote:

Originally Posted by Bubo

Not possible?

Can you post the text of the not possible message here?

its been deleted...

It went something like this through like 10 emails:

Me: Do you offer a non-profit discount?
Them: yes, we do.

Me: How can I get it?
Them: Through Nocster.net.

Me: I dont see anything about non-profit discounts on the site.
Them: Email me when you are going to purchase.

Me: Do you have any idea what the discount would be?
Them: No I dont.

Me: Could I talk with another support rep regarding this?
Them: No, this is not possible at the time.

Wow..and they expect to actually do business with that attitude? The more I search around on reviews for them, the more I see people complaining about their support, network, and service. I'd surely recommend staying away from them.

server-admin · 11-10-2003, 08:33 AM

you should post this on Ev1-sucks.com, It's not just for rackshack bad service but all hosting companies good or bad service

I, Brian · 11-17-2003, 04:18 AM

Didn't Nocster lose a lot of business earlier in the year? Basically, they had repeated downtime and a lot of hosts migrated to the Planet. A company that really should be trying hard to rebuild its reputation.