Outsourcing 24x7 Support

PhilC · 05-09-2004, 04:29 PM

"Headquartered in Austin, Texas, Tripod Support provides outsourced systems administration and customer care solutions to web hosting companies around the world."

--- http://www.tripodsupport.com/

Has anyone tried it? Can experienced people please voice their opinion about this company or other similiar providers?

**John Scott** · 05-09-2004, 05:20 PM

Outsourced support sucks. At V7, we could never do that. We know our customers and we know our servers and we know the scripts that are installed.

PhilC · 05-09-2004, 05:28 PM

Have you ever tried it?

**John Scott** · 05-09-2004, 05:43 PM

I had a host in the past who used it. Always got crap answers to my support questions.

PhilC · 05-09-2004, 05:59 PM

Well, I checked out three of them :

1) Tripod Support Solutions : (http://www.tripodsupport.com)

I tried their Live Chat, it wouldn't work in Opera. So I opened IE and got hold of him/her. The support handler closed and left me 3 times in the middle of the chat before I could even complete my query. I immediately shot of an email asking them to explain whether this is the kind of support they would be offering. Still to receive thier reply.

2) Act Support : (http://www.actsupport.com)

Their Live Chat did work on Opera. And they seemed polite. But I did notice bits of sarcasm and impatience. Like, after talking to him for a while, he suggested that I write all my queries and mail it. I immediately asked him to explain why they had a Live Chat. His answer, "You are absolutely right."

3) BobCares : (http://www.bobcares.com)

Their website had all the explanations I needed with lots of case studies and customer testimonial. I didn't have to contact their support team for any info, because everything was available on the site. To me that shows a company that is quite professional.

But I still would like to hear other people's opinion. Especially those that have used them. If you do not wish to disclose that you use them, please PM me with your experience with these services.

PhilC · 05-09-2004, 06:01 PM

P.S : I am just doing research. No intention of starting a web hosting company any time now.

outtasking · 05-14-2004, 03:07 PM

Consider outtasking, not outsourcing :-)