Before, I worked as a call center agent. We are in-charge of answering concerns in first call basis. Meaning, during the first call of customer, we MUST able to aid their problem fast and satisfying to avoid further call for the same concern.

Once I experience a customer call, asking:

Mr. Customer: "Why is my monitor not displaying anything?"
Me: "Sir, have you power on your monitor?"
Mr. Customer: "What? Do I have to power it on first?"
Me: "You heard it right Sir, do you any any button on your monitor. It can be found on the right bottom part of your set".
Mr. Customer: "Yeah, I've found it. It's now powered on. Thank you!"
Me: "You're welcome Sir. Do you have any other concern?"
Mr. Customer: "No more, that's all."
Me: "Alright. Thank you for calling. Have a great day!"

Our conversation ends ... In my work, we expected such situation, some sort of what we sometimes called "common sense questions", because they were our customer we always discount that idea. Our trainer once said "Don't assume that our customer knows a single and basic thing about our product. Your work is to educated them, not to make them ashamed". Okay, I accept that, but in reality, is it sometimes funny to think that such situation is avoided when we take initiative to find the solution on our own first before asking of help? I'm a person who always have the initiative. I don't wanna ask help if I know I can do something about it on my own.

I guess it's a form of superiority complex, doing favor for others but I don't wanna let people do a favor for me.

Can we blame those people who didn't take any initiative to solve their problem before asking of help?

Some people might say "They wouldn't ask if they know the answer" ... Meh, more often said than done.