I have several eBay stores and have been a power seller for many years, unblemished account etc. Recently we have had a lot of listings popping up that are just cut n pastes of our own, pictures the lot. My Logo and my products are trademarked in the UK as a very minimum so I obviously went through the correct process for them to be removed with eBay, and sent a cease and desist message to the accounts stealing my IP.
After waiting for 3 weeks and nothing I got on the phone yesterday to complain that eBay is facilitating the illegal activity of this person(s) who are opening different accounts just to create new listings - That copy mine!
So after a promise that it will be actioned within a few hours I hoped that this round of nonsense was about to end. But lets just guess what the most incompetent company in the world could do in this situation???
Well a few hours after my phone call, assuring me the copied listings would be gone, I received several emails from eBay telling me that I had violated the copyright of my own company, they had removed my listings!!!
Yes that's right, eBay removed 6 of my listings, listings which were 5 years old with all that lovely sales history and ranking positions that brought in hundreds of pounds per week, every week.
What are they going to do? I got the listings relisted (they charged me relisting fees) and i got a 'sorry for any inconvenience'.....morons.
So to anyone thinking that trademarks are your friend, on eBay they are almost useless. eBay's reporting system isn't fit for purpose and the VERO scheme is a joke. Backed up by really clever 'customer service'.
"Why are you still at eBay then?", I earn 100k (profit) per annum, from just one shop that's why.