What do businesses want?

**LazyJim** · 01-02-2004, 10:05 AM

More questions...

What do busiensses want to achieve, and how might the WWW help?

What worries small businesses about the WWW?

kwvarga · 01-02-2004, 10:08 AM

multimillionaire status..
more customers..
streamlinining of stuff..
quickness of responses..
workers around the world.

Derf · 01-02-2004, 10:43 AM

Well Spear...that sums it up very well

**LazyJim** · 01-02-2004, 10:54 AM

yes i was looking for detals not summaries

edit: still helpful though

**LazyJim** · 01-02-2004, 03:09 PM

and move this to marketing pls

John Scott · 01-02-2004, 03:16 PM

I think businesses want sales in the end. But, brand is most often any business' most valuable asset. And the Internet is seen as a very cheap way to reach a very large audience.

Exposure and sales is what businesses want. It's what I want.

altyfc · 01-02-2004, 05:29 PM

One word: profitability.

Aaron

**LazyJim** · 01-03-2004, 07:51 AM

please try not to sum things up into single words, they are only good for writing copy, i need explanations and detail at the moment

John Scott · 01-03-2004, 06:45 PM

I think this is a good topic. The customer may in fact be wrong, but a good business will go the extra mile to service the customer and treat him/her with respect.

I recently had a hosting client who repeatedly accused us of not working correctly because he never updated his DNS to point to our servers. I could have been rude and told him off, but instead I talking him through the DNS change routine.

Then his images weren't showing because the path was to his "My Pictures" folder on his PC's hard drive. I went in and changed a few to show him how it was done.

Shortly thereafter, he decided he didn't want a website and cancelled. It doesn't matter, though, because I know we did him right. And that's what good business is all about.

**LazyJim** · 01-03-2004, 07:22 PM

Yeah the customer is always right, even when when the are incorrect!

kwvarga · 01-03-2004, 07:53 PM

no.. customer is always right if it gets you sales.. if customer says something else is better..there wrong.. if they say your the best.. even if your technically not.. there right.

cltwebs · 01-15-2004, 09:23 AM

I think going the extra mile for a customer will not only helps relationships with that customer but also word of mouth advertising in the future. I try to go the extra miles with my customers when I interact with them and usually they will end up sending me referal business. I think that is something that you always need to remember that one person may not be a customer but they may know someone who could be your next big client.

Small business owners know this so that is why sometimes they expect more when they request services. I know I do.