|
i have come across this issue a few times, but i am glad to say it was usually positive comments about us rather than negative.
The negative ones are quite difficult to deal with depending on what it actually is. It is a forum posting, blog article, general article on a site etc.
If it's a forum posting you can go in and defend yourself, but dont try to pretend you are not the company, if you do this and get caught it would make things look worse.
It really depends on the nature of the comments too. Are they true? If not you can make them remove it or threaten to take legal action through damage to reputation/loss of business etc.
Every situation will differ
|