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Old 05-18-2017, 08:40 AM
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9 Tips for Fielding Customer Questions on Social Media

This is good to know. You should always be active on the social networks talking to your followers and branding your business.


Customers approach a company through many different channels, including social media. This isnít a bad thing, as social media carries the advantage of immediacy: Customers have questions, which you can respond to in real-time. Social media also carries the weight of audience, though: Youíre effectively talking in a crowded room, and people are paying attention.

So how should you handle customer questions on platforms like Facebook and Twitter? Should you always respond on the same channel, or are there times youíll want to take the conversation to email or phone? And, if so, how do you know when?
Continued at: http://www.bloggingtips.com/2017/05/...-social-media/
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