Quote:
Originally Posted by Charles S
What's the purpose of a confirmation call in the first place? My mother was pretty confused when she answered the phone - and thought someone was trying to sell her something. 
|
Hi,
Leore from Plimus again
Charles, happy to hear everything was sorted out.
I also wanted to update you that since your order took place, which you mentioned was 2 years ago, the procedure has changed dramatically and phone verifications are rare and only occur when orders are suspicious and may be fraudulent.
In those cases our customer support team does contact the customer in order to protect both customers and vendors from fraudulent activities.
Bottom line, we know that the phone verifications can be frustrating, but they are beneficial in preventing fraudulent activities which can be more of a headache to customers and vendors. With that, we do listen to our customer's complaints - hence the procedure change.
Again, feel free to contact me with any questions.
Regards,
Leore