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Online Payment Processing Discussions concerning topics related to payment processing, such as merchant accounts, gateways, credit card processing options, PayPal, Google Checkout, 2Checkout, etc.

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Old 01-04-2015, 08:00 PM
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Need help about Paypal Seller Protection

HI everybody

Here's my case: I have a site that sells script, and I have a guy (perhaps) decided to buy 3 scripts; after using them for 5-6 days, this bad guy opened a Paypal claim to requeset a full refund, with reason Payment Unauthorized.

Then I also provided many screenshot to prove that firstly this bad guy canceled 1 order for some reason; later this bad guy decided to create new order (with same 3 scripts) & completed the order.

After downloaded them (I also provided screenshot said scripts downloaded) & use for 5-6 days; this bad guy claimed.

Today, after reviewed, Paypal issued a full refund to this bad guy.

So I can not accept this, this bad guy just want to use my scripts for free; because I provided full features demos before buying. And in refund policy, I also required buyer should try demos before buy.

There's any way to help me get the money back?

Please help me, many thanks
PS: emails of this bad guy: [removed]

Last edited by J. H. Rasmussen; 01-05-2015 at 05:59 AM. Reason: Removed 2 email addresses.
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Old 01-11-2015, 09:17 PM
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Why not make the software that way that you can activate and deactivate it remotly, most software providers can do so.

I think it will be impossible to avoid any refund or dispute when selling software / scripts since there will always be some who think he didn't get what he paid for or simply want to scam you.
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Old 01-11-2015, 10:27 PM
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The same happened to me,but what i sold is domain name not software,seems paypal dont protect sellers selling digital (product,download .etc)
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