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Online Payment Processing Discussions concerning topics related to payment processing, such as merchant accounts, gateways, credit card processing options, PayPal, Google Checkout, 2Checkout, etc.


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Old 07-11-2015, 03:13 PM
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Double payment mistake - web platform/credit card: how to get refunded?

Hello everyone! I hired a freelancer through a famous dedicated online platform on behalf of the start up I'm working with, unfortunately because of a mistake in managing the release of the work, the freelancer has been payed twice for the same transaction and the same invoice. How can it be possible on a platform that manages "business transactions"? What may I do to deal with this wrong payment? And Is the platform itself in charge of dealing with this problem?? Give me your opinions. Thanks
 
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Old 07-11-2015, 03:44 PM
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The best place to ask is the site where the mistake occurred.

Any replies are just speculation.
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Old 07-31-2015, 07:33 AM
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Simple you can charge back by use helpline.
 
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Old 09-12-2015, 01:27 PM
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You can ask the moderator of the website through which you made deal with him.
 
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