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  #1  
Old 07-23-2012, 06:26 PM
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CrisMonde CrisMonde is offline
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Help! How to remove adware from my computer?

I need your help for those who know how to do it.

This is so annoying! Every minute, the ads are opening in my browser.. I really don't know what to. I also scan my computer using avast as my anti virus software but it didn't detect the adware virus..

How can I remove adware virus to my computer using avast, or do I have to download any software that will do that for me without affecting my computer's files? Help please..
 
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  #2  
Old 07-23-2012, 06:55 PM
alphaomegalady alphaomegalady is offline
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Could you be more specific about what exactly is it? And what browser do you use?
You can use MalwareBytes & SAS.
 
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Old 07-23-2012, 07:07 PM
itravelcn itravelcn is offline
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You may try to replace the anti-virus software.
 
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  #4  
Old 07-23-2012, 07:29 PM
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CrisMonde CrisMonde is offline
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Quote:
Originally Posted by alphaomegalady View Post
Could you be more specific about what exactly is it? And what browser do you use?
You can use MalwareBytes & SAS.

I am using both Firefox and Chrome.. Should I change my antivirus software to that MalwareBytes?

Or is it ok if I have them both?
 
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  #5  
Old 07-23-2012, 07:49 PM
Dan Williamson Dan Williamson is offline
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What are the ads? Are you sure that they're not merely advertisements within a webpage, if you think that they're malicious your best process would be to:

- Boot into Safe Mode.
- Run an updated version of MalwareBytes, and remove/quarantine anything malicious.
- Check for any obviously malicious processes.

You can use MalwareBytes with your Anti-Virus as they're very different programs - other things to make sure of are that your firewall is enabled and blocking anything malicious. I would also scan with Trend Micro's Online Scanning Tool.

Also as an aftermath - make sure to change any information in case it has been leeched off of your computer, banking information, passwords etc.
 
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  #6  
Old 07-23-2012, 10:11 PM
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csm csm is offline
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Provide a screenshot Could help to find out what your problem is.
 
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  #7  
Old 07-24-2012, 12:02 AM
steiner steiner is offline
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Relax you are not infected with a virus. That's why your antivirus isn't working.
You are infected with malware or adware.
Follow these steps first.
1. For windows XP, go to Start/run/
And type "cmd" hit return
Type "msconfig" hit return
Look at the Startup tab.
Look for any weird scripts that shouldn't be running. They usually have no company info

If you see something unusual, uncheck the check box do it won't be loaded during start up.
Restart and then msconfig will warn u someone messed with it. Tell it to not alert u again by clicking on the appropriate box.

2. If msconfig revealed nothing. Go to download.com n download these.
After downloading them, close all web browsers, install these programs one at a time, update them before running them.
A. Spybot portable
B. superantispyware
C. Malwarebytes
D. Iobit malware fighter
Install and rUn them according to a b c d.

3. If this doesn't solve it go to the forums at wildersecurity dot com. They will be able to help you more. There are more advanced things to do but I am too sleepy. These steps should take care of most problems.
 
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  #8  
Old 07-24-2012, 12:15 AM
steiner steiner is offline
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Ditch avast. It's a memory/CPU hog. Get AVG or security essentials.
You need 3 things to protect yourself...minimally.
Antivirus, firewall, malware/adware detector.
The last computer I cleaned none of the programs worked. It was a fake antivirus program installed that kept telling the user they needed a specific antivirus program to clean the infection. I had to manually remove it and also from the start scripts.

If the above doesn't work get hijackthis. Run it n post it for help.
 
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  #9  
Old 07-26-2012, 08:21 PM
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CrisMonde CrisMonde is offline
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Quote:
Originally Posted by steiner View Post
Relax you are not infected with a virus. That's why your antivirus isn't working.
You are infected with malware or adware.
Follow these steps first.
1. For windows XP, go to Start/run/
And type "cmd" hit return
Type "msconfig" hit return
Look at the Startup tab.
Look for any weird scripts that shouldn't be running. They usually have no company info

If you see something unusual, uncheck the check box do it won't be loaded during start up.
Restart and then msconfig will warn u someone messed with it. Tell it to not alert u again by clicking on the appropriate box.

2. If msconfig revealed nothing. Go to download.com n download these.
After downloading them, close all web browsers, install these programs one at a time, update them before running them.
A. Spybot portable
B. superantispyware
C. Malwarebytes
D. Iobit malware fighter
Install and rUn them according to a b c d.

3. If this doesn't solve it go to the forums at wildersecurity dot com. They will be able to help you more. There are more advanced things to do but I am too sleepy. These steps should take care of most problems.
Quote:
Originally Posted by steiner View Post
Ditch avast. It's a memory/CPU hog. Get AVG or security essentials.
You need 3 things to protect yourself...minimally.
Antivirus, firewall, malware/adware detector.
The last computer I cleaned none of the programs worked. It was a fake antivirus program installed that kept telling the user they needed a specific antivirus program to clean the infection. I had to manually remove it and also from the start scripts.

If the above doesn't work get hijackthis. Run it n post it for help.
Thank you for your feedbacks sir. I will try those tips to fix my problem..
 
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  #10  
Old 07-28-2012, 10:49 AM
steiner steiner is offline
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Let us know his this went. I am pretty confident it will solve ur problems. There is one more step I did not include but lets see where this goes first.

No need to call me sir. I am only 27. People all my dad sir.
 
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