Windows XP problem

raviraj · Share | #1 (**permalink**) 12-01-2011, 06:54 AM

Hello Friends,

I am facing a problem in my windows XP. My antivirus is disabled and its not allowing me to uninstall it.

Whenever i am trying to uninstall a program its not supporting it.

Need help
what to do ? Any suggestions....

Thanks in Advance
Raviraj

CompuMob · #2 (**permalink**) 12-01-2011, 07:43 AM

How have you been trying to uninstall it? And I hope you're trying to do that from the Control Panel?

**ScriptMan** · #3 (**permalink**) 12-01-2011, 07:48 AM

The one time I saw that on a friends computer malware was the cause. Just this morning a member posted this nice article for dealing with malware: http://www.v7n.com/forums/tech-suppo...move-them.html

raviraj · #4 (**permalink**) 12-01-2011, 07:54 AM

Ya i have been removing it from add or remove programs

Jake Smith · #5 (**permalink**) 12-01-2011, 08:02 AM

Start you computer in safe mode then try to install it, hope it will be install.

raviraj · #6 (**permalink**) 12-01-2011, 08:03 AM

I've done that to but not working .........

lordbyrone07 · #7 (**permalink**) 12-01-2011, 08:13 AM

Try to download a software that force uninstall the program.

raviraj · #8 (**permalink**) 12-01-2011, 08:39 AM

Ok will try that ..
If you know any such software please let me know.

Thanks

Dreamrage · #9 (**permalink**) 12-01-2011, 12:24 PM

Have you scanned for a virus or malware etc? Scriptman is right, sometimes malware and viruses can "control" an antivirus, especially when that virus cannot detect that its a virus / malware.

rjr · #10 (**permalink**) 12-01-2011, 07:21 PM

Try running malwarebytes. It's one of the best out there. Definitely sounds like a virus.

Are you having trouble opening any other programs?

If you still can't unstall it, you can delete the anti-virus folder in your "Program Files" and "Common Files". I wouldn't do it, unless you know what you are doing.

icecube_media · #11 (**permalink**) 12-02-2011, 02:13 AM

hi
use cc cleaner for the clearing the registry and then try to uninstall it.

**snakeair** · #12 (**permalink**) 12-02-2011, 02:54 AM

Quote:

Originally Posted by raviraj

Ya i have been removing it from add or remove programs

Did you take a look at the link Sman has posted?

Quote:

Originally Posted by ScriptMan

The one time I saw that on a friends computer malware was the cause. Just this morning a member posted this nice article for dealing with malware: http://www.v7n.com/forums/tech-suppo...move-them.html

zohaib567 · #13 (**permalink**) 12-02-2011, 10:11 AM

Please use error repair software and install in your system then your problem of uninstalling will be solved...

webcrafters · #14 (**permalink**) 12-05-2011, 04:19 AM

Is this problem still on going or has it been solved? What is the error message when the uninstall is attempted? Or better yet, what antivirus program is being talked about here?

raviraj · #15 (**permalink**) 12-06-2011, 06:59 AM

The problem is not solved yet and I am facing it yet. I tried the http://www.malwarebytes.org/ but when I am trying to install that software it stops in between and the whole machine gets stuck..

I am now thinking to format the hard disk ....

**ScriptMan** · #16 (**permalink**) 12-06-2011, 07:13 AM

Did you boot in safe mode to install the software? That is a very important step.

raviraj · #17 (**permalink**) 12-06-2011, 07:15 AM

Yes i tried it installing the software in safe mode but its not working.

rjr · #18 (**permalink**) 12-06-2011, 08:39 AM

Quote:

Originally Posted by raviraj

Yes i tried it installing the software in safe mode but its not working.

Have you tried running chkdsk?

My Computer > C Drive > Properties (right-click) > Tools > Check Errors > Tick To Automatically Fix Errors > Start

If it goes through this process without any errors, then, sorry to say friend, you will have to reformat your hard drive. Don't forget to back up your important files before you do.

raviraj · #19 (**permalink**) 12-06-2011, 09:49 AM

Will try out hope it will do it.

Other wise no option for me to reformat hard drive.

webcrafters · #20 (**permalink**) 12-06-2011, 01:38 PM

Quote:

Originally Posted by raviraj

The problem is not solved yet and I am facing it yet. I tried the http://www.malwarebytes.org/ but when I am trying to install that software it stops in between and the whole machine gets stuck..

I am now thinking to format the hard disk ....

Did you make sure to boot your computer into Safe Mode with Networking using the F8 key before attempting to download Malwarebytes? If you are not in safe mode when attempting to download the anti-virus/ant-Adware programs or use them to remove the hijacking program you will not be able to get it to work, the hijacker will have control...