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  #1  
Old 05-27-2008, 06:31 PM
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StarLab StarLab is offline
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Court Finds Dell Guilty of Fraud

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Dell was found guilty on Tuesday of fraud, false advertising, deceptive business practices and abusive debt collection practices in a case brought by the New York attorney general.
I'd heard a few people complaining about them. Didn't think they were this bad though...

Full Article: http://www.pcworld.com/businesscente..._of_fraud.html
 
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  #2  
Old 05-27-2008, 09:04 PM
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hrvoje461 hrvoje461 is offline
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My experience with dell and dell support and service isn't good at all. I had to wait for a weeks for a dell service to change el.supply on a computer that I had just a couple of days. It was some six or seven years ago. It seams to me now is even worst.
 
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Old 05-27-2008, 11:36 PM
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Jobbertown Jobbertown is offline
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Dude...i just got a dell. Had it for about a month now. As soon as I got mine, they announced they were laying off people, and now this...oye vei!
*wondering if i can send mine back?*nahhhh it came with a widescreen..
 
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Old 05-28-2008, 06:27 AM
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StarLab StarLab is offline
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The one thing I never liked about Dell computers was the Warranty Sticker they place on the seam of the case which reads, "Warranty void if broken"

Meaning, you can't so much as blow dust out of the case without voiding your warranty.
 
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Old 05-29-2008, 12:46 PM
selfhelpebooks selfhelpebooks is offline
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I have used Dells and had no problems with them.
But, am not surprised that companies engage in fraud.
Many of them will do so if it is deemed profitable enough.
 
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Old 08-18-2009, 06:17 AM
dWhite dWhite is offline
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Quote:
Originally Posted by StarLab View Post
The one thing I never liked about Dell computers was the Warranty Sticker they place on the seam of the case which reads, "Warranty void if broken"

Meaning, you can't so much as blow dust out of the case without voiding your warranty.
Most companies do have warranty sticker on the case, preventing any legal actions due to negligent destruction by opening the case of the computer without prior knowledgeable insight as to what they are doing.
 
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Old 08-22-2009, 05:22 AM
Ross L Ross L is offline
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Quote:
Originally Posted by hrvoje461 View Post
My experience with dell and dell support and service isn't good at all. I had to wait for a weeks for a dell service to change el.supply on a computer that I had just a couple of days. It was some six or seven years ago. It seams to me now is even worst.
I had a similar issue with Dell.

One of my 500gb HDDs failed and I had to argue for days that the hard drive had failed. They finally agree to exchange the HDD and agree to send it out on an agreed day, as I knew someone would be in. It turns up a day early, so the broken hdd wasn't ready for collection. Then they started threatening to charge me 50 for the HDD, when it was their mistake.

Dell are absolutely useless when it comes to support!
 
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Old 08-22-2009, 11:14 PM
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It looks like Dell is really in trouble. It often make mistake in pricing online, too.
 
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Old 08-24-2009, 01:32 AM
quentin123 quentin123 is offline
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I really hate dell , they are more expensive than most of the other online shop and for a regular hardwareand crappy services !
 
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Old 08-24-2009, 10:29 AM
pmorrison2588 pmorrison2588 is offline
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Do a research about any company, and you will find such cases in every account.
 
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  #11  
Old 08-24-2009, 10:54 AM
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I worked for dell technical support years ago. The first thing we'd have you do when calling in is break that seal. 98% of the time when you call for support you'll be opening the case up. It's usually not documented in the notes either and that's where you get stiffed upon sending the whole computer back to the service centers. They wouldn't even open the case, they just see a cleanly broken sticker and you're out of the running to get your stuff fixed...
 
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Old 08-24-2009, 05:19 PM
DrVPS DrVPS is offline
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My brothers owned a plumbing company and purchased all of the computers and server from Dell. They were purchased through their credit program. If they were 1 day late (not a week or a month) they would call the office as many as 10 times in 1 day until they processed the payment.
 
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Old 08-24-2009, 05:39 PM
angilina angilina is offline
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Quote:
Originally Posted by StarLab View Post
I'd heard a few people complaining about them. Didn't think they were this bad though...

Full Article:
Wow, this is a surprising news. I never thought that such a big company can do such thing to their costumers. I wonder how much will Dell pay to the customers and to New York State ?
 
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