Very disappointed with Yahoo

[gcoast]

Hi, I wondering if there is anything I can do with the following matter:

I submitted my site to yahoo last week and was accepted. Later, I realized I should have submitted my site to the Australian regional directory. I sent the following email to Yahoo:

EMAIL
************************************************** ********************************
Hi, I submitted my site http://www.coastgold.com to the following category:

Regional > Countries > Australia > States and Territories > Queensland > Cities
and Regions > Gold Coast > Business and Shopping > Classifieds

I didn’t realize there were actually two options for submission:

1) Submit to the yahoo Australian regional directory and pay a one time fee of
AUD$ 495.00.

2) Submit to yahoo directory and pay an annual fee of $US 299.00.

I submitted using option 2. I would rather have chosen option 1, the one time
fee - submitting to the Australian regional directory.

Could I change my submission to option 1 ? I am willing to pay any extra money
that is needed. I really wasnt aware of option one, until after I submitted my
site using option 2.

Please Advise
Thanks
************************************************** ********************************

The response was as follows:

Response Email
*****************************************
Yahoo! Express Editors are unable to help you with any billing issues. You
will have to make this request to our Customer Care department, and see if
they can refund you the fee and get your current listing removed, so you can
resubmit it to http://au.yahoo.com/. They can be contacted at (40 349-5151
between 8am and 6pm Monday through Friday PST or at:
bizex-billing@yahoo-inc.com Please have the Yahoo! Express Order # provided to you available for reference.

Thank you,

-Yahoo! Express Team
************************************************** **********

I telephoned the above number and was told that there are no refunds. I stated that I didn’t want a refund I just wanted to pay the additional amount needed to pay the Australian one time fee payment. I was told that I can’t do that. I asked Why, and she said that the Australian and Us directories are separate entities and that my only option was to cancel my listing, lose the $299.00 dollars and re-submit to the Australian directory and pay again. I thought that was really unfair as I was not aware, or even made aware when I submitted my site that the Australian regional directory required only a one time payment. I am a Canadian currently living in Australia and I knew that the Canadian regional directory requires the $299 recurring fee, and I assumed the Australian directory and all regional directories were the same. Any feedback that could help me to understand why my request is unreasonable would be appreciated.

Sorry about the long email..

[awall19]

look at the link popularity of the different categories.

in all reality both might be good or both might be a waste of moeny. there are lots of good cheaper links available. if you are unhappy then don't renew when the year is up. if you want to swap it over then I am sure you could...

[cyberken]

Moral of the story..

Check your work check your work and then before you submit always check your work.

I also at times in the internet world"
Have had to suffer the consequences of my errors, we all have.

Sorry to see it though I know how you feel

Cyberken