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Originally Posted by chai714
Colleen,
Thanks for the post.
The CEO of Bluehost started a blog just a few days ago, in which he addresses some issues. I have the link @ home, so when I get home I'll make another post.
Ok, Bluehost.com - one of my complaints was that their support isn't 24/7 and they close at 10 p.m, PST. Apparently, they're going to offer 24/6 support starting very soon. If I recall right, they're going to do that beginning this weekend. Anyhow, I'll post again when I can find his blog.
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Bluehost has gone to 24/7 support now, which is a good thing. Last week, I was having problems FTPing files over to the server (wasn't letting me upload files) so I gave them a call. Turns out I didn't have FrontPage extensions installed. Long story short, we got them installed but now I'm switching to Dreamweaver since MSFT is dropping FrontPage altogether. As far as the support went, I was on hold for approximately 4 minutes before my call was taken. My problem was resolved and I was satisfied with the level of customer service.
Hybrid Mode
