Getting pissed off by Hostgator!!

tunedTECH · Share | #1 (**permalink**) 02-17-2012, 04:26 PM

Today I received this email from them.

Quote:

Hello,

Unfortunately, we were forced to suspend the script /home/******/public_html/index.php as it was causing high loading issues on the server. Due to this affecting all of the other accounts on the system, we had to take immediate action for the health of the server.

It appears that you are using W3-Total-Cache. With this plugin we strongly recommend that you *disable* "Database Cache" and "Object Cache" in the plug-ins settings for the best performance, as well as ensuring that "Preview Mode" is disabled. If this is already enabled, it is likely that you will need to disable other resource intensive plug-ins, or identify an issue such as a large percentage of 404 errors, as these default to redirect to the main script of WordPress.

Also, please note that you should still be able to access the admin panel, and most of the site to make any modifications that you might need.

If you reply back to this with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead enable HTTP access for you, so that you can safely work on the script without it causing further issues.

Once you have made the changes, please respond to this with the changes that you have made, so that we can re-enable this site, and watch for further problems, or see if there might be further suggestions that we can make to help lower the load that this site causes.

But I don't understand because I do not have that plug in anymore...

So is there any shared hosting company you guys can recommend me that have a good hosting service? Fast server and Decent price!

**snakeair** · #2 (**permalink**) 02-17-2012, 04:29 PM

I moved off gator late last year for a similiar issue. I didn't bother emailing them and moved to Nexcess WordPress hosting.

Never had any issues at all with them. I promote them on my blog. lol

http://www.nexcess.net/wordpress-hosting

Also i'm using Cloudflare.

**ScriptMan** · #3 (**permalink**) 02-17-2012, 04:47 PM

The Snake was kind enough to not mention it but in between he tried a host I recommended. I guess I am saying you might want to listen to him.

James2Dylan · #4 (**permalink**) 02-17-2012, 04:53 PM

That is some good information to know as I'm currently with Hostgator. Guess I have something to look forward to now. UGH!

**snakeair** · #5 (**permalink**) 02-17-2012, 04:54 PM

Quote:

Originally Posted by ScriptMan

The Snake was kind enough to not mention it but in between he tried a host I recommended. I guess I am saying you might want to listen to him.

In the end, i liked the support on my new web host. Besides the hosting features, I want helpful support who doesn't write from a "script".

Contact the host i mentioned and talk to them. If you have a copy of your traffic stat's and other stat's, mention that in the email.

Also, shop around, you might find something better then what i suggested.

Pinky Painter · #6 (**permalink**) 02-17-2012, 06:57 PM

Did you clarify and check with them, I mean hostgator. There might be some miss-checking? Have really removed the plugin (that you used to install) from your database?

For new hosting plan wise, how much disk space do you require?

alemcherry · #7 (**permalink**) 02-20-2012, 07:01 AM

Hostgator mentioned that plugin, but it could be anything else. They can't be sure of the reason, but they know that your script is taking too much CPU. Most shared hosts have restrictions on CPU usage which is understandable when you are on a shared host with 100 / 1000s of other sites and pay less than $10. There are tons of other hosts, but you may want to optimize your site / check what is taking too much CPU - if you really want a long term solution.

**snakeair** · #8 (**permalink**) 02-20-2012, 04:04 PM

You can know what changes to make to your site by checking your stat's on this site.

http://gtmetrix.com/

tunedTECH · #9 (**permalink**) 02-20-2012, 06:09 PM

Quote:

Originally Posted by snakeair

You can know what changes to make to your site by checking your stat's on this site.

http://gtmetrix.com/

Was actually using this site keep track of my page load time etc..

I am now in process fixing this High priority one! will start with adding expiration to my headers, combining all my css component and go from there!

How's the claudflare? I've heard of them but never really look into it! i am using Maxcdn on my blog and forum am i still able to use claudflare?

Ill check the hosting company you mentioned above, right now i wanna use up the amount i paid to hostgator cos if i move now i will not be able to get my money back!

tunedTECH · #10 (**permalink**) 02-20-2012, 06:17 PM

Quote:

Originally Posted by snakeair

I moved off gator late last year for a similiar issue. I didn't bother emailing them and moved to Nexcess WordPress hosting.

Never had any issues at all with them. I promote them on my blog. lol

http://www.nexcess.net/wordpress-hosting

Also i'm using Cloudflare.

wow.. first time i see a hosting provider that provides caching service

thats a plus for me!

will this be ok also for my forum page Vbulletin?

the price is kinda doubled the amount but if this is great why not!

simplyamazing12 · #11 (**permalink**) 02-20-2012, 08:22 PM

Obviously it was probably stated in their terms of service if you hinder server performance, they can cut you off. I think they are notorious for going overboard with interfering too much too. Your best bet is to find a new home.

**snakeair** · #12 (**permalink**) 02-21-2012, 02:14 AM

Quote:

Originally Posted by tunedTECH

wow.. first time i see a hosting provider that provides caching service

thats a plus for me!

will this be ok also for my forum page Vbulletin?

the price is kinda doubled the amount but if this is great why not!

I don't know about hosting a forum with this webhost though. I just have them for my blog only and nothing else. It's best to ask there support team since you know exactly how much traffic your forum recieves daily..etc