Superuser.net - Ouch - Page 2

Brian · 02-05-2004, 12:29 PM

Round and round the conversation goes, where it stops only Howard Deans therapist knows ...

HATE ABUSERS · 02-05-2004, 12:46 PM

Mr Alan Warren, from what the police officer in Weatherford told me, I got the impression that he didn't believe you at all. He said you tried to blame me and you denied issuing threats. He added "you know, they always say that". Meaning of course, people deny what they have done at first, that's why you have courts to present to them the evidence. It is really simple, once you see the evidence, you realize there is no point in denying it.

Futhermore, I do not appreciate the profanity you used against me. I am certainly not going to discuss my beliefs with you. This said, I am sorry something didn't work and provoked such outrageous attack from you. The domain you were working on is now on a different server. I believe this is closes this matter. I hope you learned that you can't threaten people, especially in writing on the Internet. This kind of behavior is not much different from the behavior of a terrorist. If found guilty in Virginia, you would be convicted of Class 5 felony:

http://leg1.state.va.us/cgi-bin/legp...00+cod+18.2-60

Emancipator · 02-05-2004, 12:52 PM

Ok I think at this point everyone has expressed their views, now for the love of god..... SERENITY NOW !!!!

John Scott · 02-05-2004, 12:58 PM

Quote:

SERENITY NOW

LOL.

vixen337 · 02-05-2004, 01:01 PM

Darling, it was your email that was bouncing and not mine so I don't understand how using a free email box could have helped, unless your suggesting you need to do that. You must have been having a bad week as you posted to our site for at least that long, about a hundred posts. I deleted tons of them where you copied and pasted the same thing, day after day. Even on my bad day, I simply called you a few adjectives. Those wouldn't even get me in trouble in a court of law. I do not like you. Perhaps hate is too stong a word but for all the trouble you've caused me, I don't think so.

Read my original post or any post. I never said the server was a bad server. I never said I had lots of down time. All of my comments were about you. If you can find a quote where I said your actual web hosting service as far as "hosting" goes was bad, I'm sorry. That was never the case and I was with you for a long time. I'd like to see the proof of tech support. I remember once emailing you about a billing issue (my CC had been stolen). It bounced back. I figured your mail was full so I also called and left you a message to please call or email me back as I didn't feel comfortable leaving the CC on the answering machine. You never did. Finally, since it was almost time for me to be billed, I faxed you the info. You must have gotten it since you billed me.

As for the email being private, you're a webhost. You know how nothing on the Internet is private. If you don't want it repeated, don't put it in an email. I know that lawyers have different opinions but I don't see how I can be held accountable for YOUR WORDS. I just don't see that happening. Yes, I posted them but they're your words. There's no law against calling someone a jerk. If there was, we'd all be in jail.

The only reason I posted here is because someone else you harrassed (I have emails from lots of people. One girl you threatened to sue, one you harrassed on the phone, I could count them all up) asked me to. That is all. I'm not stalking you. I did leave it alone for 2 years! As far as I am concerned, as long as that site was still up about me you were still harassing me. You were posting things about me on the Internet.

Now that is down, I won't post any more about it if anyone asks me too. I have, as my lawyer suggested, saved all the original files from it as well as all the important information for future reference.

I don't think I was raising hell. I was posting in my blog about a crappy web host (and yes, customer service is part of being a good web host. Your actual service can be great but if you treat your customers like crap it doesn't matter). Had you never said anything about it, it would have never escalated. So what if it's number 2? It's just one person's opinion. Now it's half a dozen or so.

I know at least one person who I recommended you too who was still with you before the last incident. He's not anymore because we told him about all this! Having a bad day is one excuse. But, not only did you send me that email, you posted comments, some of which are very offensive, for days and made a site about me (takes more than a day to get a domain to resolve and the domain was registered September 10, about a month after the fact).

I just see this as trying to cover your butt because this is a popular site and you were "caught." It's the first time you've ever tried to be civil to me.

vixen337 · 02-05-2004, 01:04 PM

Sorry guys. I won't post again. This is just stupid. As someone once said, arguing on the Internet is like running in the special olympics, even if you win, you're still a retard.

And I feel pretty darn retarded at this point :-)

Sorry that you guys had to be subjected to the soap opera.

Emancipator · 02-05-2004, 01:08 PM

Thanks for being the bigger person Vixen and letting it go

Much appreciated for the sake of my sanity.

You were about to cause John to get all kinda of hate mail from me asking him to delete this thing.. lol j/k

John Scott · 02-05-2004, 01:14 PM

LOL@ Emancipator

I should have a ticker that says "No threads closed for {insert number} days.

HATE ABUSERS · 02-05-2004, 01:37 PM

Mr Alan Warren, from what the police officer in Weatherford told me, I got the impression that he didn't believe you at all. He said you tried to blame me and you denied issuing threats. He added "you know, they always say that". Meaning of course, people deny what they have done at first, that's why you have courts to present to them the evidence. It is really simple, once you see the evidence, you realize there is no point in denying it.

Futhermore, I do not appreciate the profanity you used against me. I am certainly not going to discuss my beliefs with you. This said, I am sorry something didn't work and provoked such outrageous attack from you. The domain you were working on is now on a different server. I believe this is closes this matter. I hope you learned that you can't threaten people, especially in writing on the Internet. This kind of behavior is not much different from the behavior of a terrorist. If found guilty in Virginia, you would be convicted of Class 5 felony:

http://leg1.state.va.us/cgi-bin/legp...00+cod+18.2-60

HATE ABUSERS · 02-05-2004, 01:53 PM

I hit back button on my browser and the last post got posted again. Can you please delete it, or leave it, doesn't matter to me. I am as well done posting here. Good luck with your web hosting business guys.

UKZJ007 · 02-05-2004, 04:51 PM

Quote:

Originally Posted by monster

99.6% Uptime Guarantee

(I dont mean to bash all hosting companies which are not V7) ... but thats 173 minutes of downtime a month - I have never suffered a downtime with V7 as far as im aware of

And quit this soap opera drama guys!

Emancipator · 02-05-2004, 08:27 PM

No Threads Closed for 2 days

CLOSE IT !!! CLOSE IT!!!

anathandra · 02-26-2004, 11:03 AM

Hey now!

What if I'm a happy customer of SuperUser Networks? Yes, tech support is a problem, but they *are* the cheapest, most feature packed game in town. I even recommended them to my fiance. (In retrospect, I should have had him register the domain outside of SuperUser and transfer in. That's what I did and I'm listed as owner/admin.)

I did notice that it took repeated emails to get SuperUser to transfer my domain in from Network Solutions, anonymous ftp was down for about 6 months (uploads stopped working again, but I've fought the good fight on that one and am tired), and mailing lists haven't worked since I joined two years ago (And they create a fascinating error if you make an email address of the same name as the aborted mailing list) The really silly bit is the fact that I've made numerous queries about upgrading my account. {hint, hint--Derek if you're watching}, but by and large, the site is up 24/7. That's all that really counts.

Derek has always been courteous to me, when he does get a chance to reply to my emails. I admit that sometimes, depending on how long and how many emails it takes to get a reply, I'm not as courteous to him as I could be.

I couldn't say the same when I was with NoMonthlyFees. Service was down on a regular basis and I did not find the manners of their customer service to my liking, especially toward the end. (I sent links on Netiquette to the head of the company. No joke.)

Do I plan to stick with SuperUser indefinately? Honestly, I don't see myself staying with any host *indefinately.* Someday, I'm sure that even SuperUser won't have everything my site needs. If they had more available ftp accounts, I would have put my publishing company there instead of Ice House, for instance.

Anyway, that's my story and I'm sticking to it. No need to get emotional about what is essentially just a business agreement.

Jennifer
thespaceport.net

kwvarga · 02-26-2004, 11:11 AM

If your paying for something you should be getting it. End of story.

anathandra · 02-26-2004, 11:19 AM

{chuckle} I am getting what I paid for. If you go to http://www.thespaceport.net , you will see a website. (Unless you went on Tuesday, in which case you would have seen the tagging of some punk script kiddie from Brazil--trying to find out more info on what happened, which is why I'm cruising around.)

If you do a Whois, you'll notice I'm the registrant, too.

I'm not really looking for more than that.

Jen

Raz2k4 · 03-02-2004, 08:28 AM

:idea:

I have recently began hosting with superuser.net, it all seemed as a good offer, with an uptime of 99.7% (which should state 99.9% downtime).

I have sent sevral emails (support@superuser.net and questions@superuser.net), which keep bouncing back as undeliverable email. However I noticed that billing.superuser.net was still working. So I sent out a few emails to billing@superuser.net with the hope that there will be some sort of response.

Not one email was answered.
I tried calling at about 2pm eastern Friday 27th February, 2004. I kept calling and only an answering machine comes on.

I have notified them that if no contact or effort is made to rectify the situation, I will place the matter in the hands of my lawyers, well that time has passed.

All I am asking is that my site is hosted under the original conditions as was stated at the time of my payment, and until the due date of its expiry.

I pointed out this site to many of my associates, and had recommended it, but I am glad that I had time to stop them before they signed up to dead server without support.

Emancipator · 03-02-2004, 10:32 AM

I am really sorry about your bad luck. I am sure everyone here appreciated you taking the time to post, I know I do. I use two companies. www.v7inc.com and www.modwest.com. Neither one pays me to promote them either

If you want top notch with all the whistles and great support go V7. If you want cheap, with decent service, then go modwest.

Cheers.

prof187 · 03-15-2004, 09:06 AM

Superuser is actually in the middle of trying to sue me and my cousin because we are harassing him by posting our emails sent to him on our webpage. He thinks he has a case for defamation. I'm not going to speculate on the outcome of the case, though it seems that we have every right to post our complaints about their service anywhere we please.

You can see what i'm talking about at http://www.narnarnar.com/

write2kerry · 04-04-2005, 04:56 PM

We have been involved with Superuser for right at one year for our organization. I have to say that during that year we have had no problems with them and thus haven't had a need for tech support once we got registered. I did have to call them during registration as we pay by check and two weeks or so after the check had cashed we still didn't have a web site. I don't remember the exact lag time but it was more than it should have been. I was able to get in touch with them by phone after failing to get an email response via email. That should have been a clue I suppose.

Fast forward 1 year. It is time for renewal and on the day of renewal I get a friendly email stating renewal is due that day. I passed the info on to the person writing the check and reply to the email asking for an address to send the payment to and assume all is well. 48 hours later I still don't have an address but I now have a late notice. I got the old records out and found a mailing address and the check went out the next day. This was last Thursday. Since then I have received 2 more late notices. I tried calling but the number is a dead answering machine. I tried faxing but there is no answering. I tried going to the billing login and filling out a support form but no answer. I've tried emailing both the billing and support email and am out of things to try.

It is really ashame because up until now I had no complaints. This lack of support has me looking elsewhere but I am afraid I will have to involve an attorney to get any kind of refund and domain transfer. It is impossible for me to follow the cancellation directions outlined on the web site as the fax number is not answering. So here I sit looking for another host and working out my legal options. Fortunately the cost to me for an attorney is nil as I happen to live with one but I really don't like going that route. I just don't know what else to do.

My reason for posting to this thread is that I see that the owner of superuser has posted here in the past. I am hoping he reads this and contacts me so we can resolve this with minimal hassle for all involved.

Jonathan VanSchaack · 04-04-2005, 09:42 PM

, I'm sorry you found a host that doesn't put there customers ahead of everyone else. You need a host that has no life, and there are many around here, lol

I hope you get this resolved. and for the sake of other customers out there, I will ask you go with the route of a laywer. Keep hosts and companies like this from hurting and stealing other peoples money.