Need Hosting Advice

firehawkv8 · 11-01-2006, 11:40 AM

About a month ago, i purchased a package from accuburst.com for a domain name and site hosting. They immediately charged my account, but after a month, they have still not provided any of the services i purchased, including registering a domain name. I have attempted to contact them through email, no answer; phone, always busy; support chat, always down; open chat, also down; forum, need to be approved before i can post, still awaiting approval; I have gone to all of their award and testimonial sites to notify other websites, including this one, of what they have done. I have notified IC3 to look into internet fraud, and i have contacted their local law enforcement, who will look into it. I know its only $22 for the package, but id like my money back. No one likes to get ripped off. I now have two questions, how else can i stick it to them, and who is a good hosting company?

**John Scott** · 11-01-2006, 11:35 PM

Moved to web hosting forum.

gannik · 11-02-2006, 05:43 AM

firehawkv8, it's a pity to read about your bad hosting experience. It's quite understandable you want to switch to the other hosting - but what do you want concretely? BTW what's your budget?

RH1 · 11-03-2006, 09:22 AM

Did they actually register the domain name for you ?
Check to see if its still available.

fermiop · 11-07-2006, 02:54 AM

Where did you find this hosting? Who advised you it?

SouthernCharm · 11-15-2006, 05:14 PM

Please look in this thread. You are not alone in being defrauded by accuBURST. That thread contains information on what you can do.

serverextreme · 11-15-2006, 07:01 PM

Seems like there not very trusting I would move on to another hosting service it's not worth all the trouble. You can try to get your money back but my guess is if you have not heard from them yet you wont...

SouthernCharm · 11-15-2006, 09:55 PM

Oh, I've heard from them. In fact, I received an email this morning assuring me that I would receive a credit for services and support not rendered, and I moved my sites to a new host last week. Now accuBURST is busy trying to cover it's tracks by frantically deleting posts from their own support forums. As of yesterday, those forums contained posts complaining about accuBURST not answering support calls or setting up hosting after billing people, but now those most recent posts are gone. Thankfully, I took a screenshot as evidence of their apparent abandonment of the business to send with my complaint to the Dept. of Consumer Protection in Connecticut (where accuBURST/PolariStar LLC) is based.

I know it seems like a lot of effort, but someone must hold these people accountable if they are to be stopped. I'm clearly not the only person who has been screwed by accuBURST, and I want people to know they DO have recourse and can get their money back if they are persistent about it. It takes time and effort, of course, but I've already done much of the research on who to contact, where to file a formal complaint that will actually be investigated, etc. So, anyone jumping on the bandwagon now has a far easier road than the one I had for the past two months! I've done most of the legwork for them.