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Old 12-12-2006, 11:31 PM   #1 (permalink)
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Free or paid live chat?
Which one you will choose? free or paid? this live chat is the one you install in your site so that you can provide real time feedback to your customers
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Old 12-14-2006, 11:17 AM   #2 (permalink)
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You can get free that works just as well as a paid program
I use LiveHelp by Crafty Syntax and it does all I need and then some.
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Old 12-14-2006, 03:10 PM   #3 (permalink)
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megamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nicemegamoose is just really nice
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Do you want it to be managed (ie as in the company you buy off will pay people to go on the computer an answer questions, or wil you be hiring all the live chatters?)

If you are just goign to talk to them yourself, or with your own staff then go for a free one. But if you don't want to manage the staff yourself try a paid or professional one

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Old 12-15-2006, 02:22 AM   #4 (permalink)
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All depends on your purposes. Megamoose has told very well about it.
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Old 12-17-2006, 04:04 AM   #5 (permalink)
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We use the live support by kayako.com (have the whole supportsuite) and it works very nicely.
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Old 12-17-2006, 06:20 AM   #6 (permalink)
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geldirectory is web crap
it always depend on your requirement and what your site is offering, if its a free site and giving away free information then you can go for free chat and if its paid one then to maintain the quality of site you can go for paid chat.
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Old 12-17-2006, 06:23 AM   #7 (permalink)
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alemcherry is a jewel in the roughalemcherry is a jewel in the roughalemcherry is a jewel in the roughalemcherry is a jewel in the roughalemcherry is a jewel in the roughalemcherry is a jewel in the rough
You may just install the free one and see if it is good enough. if free one satisfies your needs, why waste your money??
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Old 12-19-2006, 07:57 PM   #8 (permalink)
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So you all think it can be free and paying for it is stupid, or we should pay for it and would be happy if can get free?
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Old 01-11-2007, 11:07 AM   #9 (permalink)
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There are some really good free versions such as Shine Live Help. You can install and run them yourself plus the benefits of open source. Shine also integrates with SugarCRM. I like the idea of supporting open source projects.
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Old 01-12-2007, 12:17 PM   #10 (permalink)
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Originally Posted by RH1 View Post
You can get free that works just as well as a paid program
I use LiveHelp by Crafty Syntax and it does all I need and then some.
nice open source live chat.
i will give it a try, time for me to go LIVE
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Old 01-13-2007, 10:09 AM   #11 (permalink)
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Send a message via ICQ to sixty6 Send a message via AIM to sixty6 Send a message via Skype™ to sixty6
I use SupportSuite from Kayako. It's really great sofware and extremely easy to install.

The best part is the live tracking and the software for live support that comes with it.
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Old 01-16-2007, 09:18 PM   #12 (permalink)
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jamestcs is just really nicejamestcs is just really nicejamestcs is just really nicejamestcs is just really nicejamestcs is just really nicejamestcs is just really nicejamestcs is just really nicejamestcs is just really nice
i am using boldchat, it is quite good as far as i concern
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Old 01-17-2007, 03:54 AM   #13 (permalink)
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Hello. I think that you should to use paid one. I think that you won't get any troubles with that.
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