Outsourced Support - Evil or no?

**John Scott** · 05-19-2007, 07:34 PM

What do you guys think about outsourced web hosting technical support? Personally, I hate it. Especially when it is outsourced to a third world country where English is not the native language.

factoring · 05-19-2007, 07:39 PM

These days all technical support from big corporations are outsourced to non-native English speaking people.

I personally hate it and get frustrated many times, especially when talking to Sprint Customer service reps. I can never understand a single thing they are trying to tell me.

Its not the individual on the phones fault, it comes from higher up in the companies. Trying to save a buck. Nice CUSTOMER SUPPORT.

kristeejo · 05-19-2007, 07:57 PM

hate any kind of outsourced porn...i mean support

how bout the outsourced support for doctors offices - even worse.

gate2vn · 05-19-2007, 08:22 PM

it's not too bad at least with large companies. They can have entry level outsourced, only in-house techs for deeper issues. Of course, in case, they can manage work well

dcole07 · 05-20-2007, 02:09 PM

Just a tip, if you live in a Developed Country... become a manager or some highly skilled worker. All low paying jobs are going to move to developing countries or going to be taken over by robots in the near future.

So stop wishing you had your lousy low paying job back, because there is no way of stopping the future. Just face it, your going to have to get one of those careers that pay a lot of money with great benefits, which you will also enjoy.

Deejay Dan · 05-20-2007, 02:22 PM

I don't care for it one bit. For the big American companies, this is my stance:

You're an American company making millions from American's buying your products. You have already taken most of your manufacturing overseas, costing American's jobs. Now, American's aren't good enough to answer your support calls?

Good enough to buy your product but not good enough to work for you. <-- There's something very wrong there.

Karooki · 05-21-2007, 04:44 AM

I dislike the outsourced tech support. It's horrible.

alemcherry · 05-21-2007, 04:47 AM

Quote:

Originally Posted by Deejay Dan

I don't care for it one bit. For the big American companies, this is my stance:

You're an American company making millions from American's buying your products. You have already taken most of your manufacturing overseas, costing American's jobs. Now, American's aren't good enough to answer your support calls?

Good enough to buy your product but not good enough to work for you. <-- There's something very wrong there.

I can understand your feelings. But you don't really have much options.
Globalization has been really tough for many poeple around the world. If you charge 10 times for a job that can be outsourced, you are mostly likely going to be in trouble.

Deejay Dan · 05-22-2007, 09:12 AM

Quote:

Originally Posted by alemcherry

I can understand your feelings. But you don't really have much options.
Globalization has been really tough for many poeple around the world. If you charge 10 times for a job that can be outsourced, you are mostly likely going to be in trouble.

I see your point and agree with it some what. As a consumer, I'm constantly trying to find the cheapest price. More a less it just irks me that an American company makes millions off of American citizens then doesn't even give back to the American economy by hiring it's own people.

Why should a college educated tech-support person work for minimum wage just because someone overseas can? The cost of living is much higher in the states than places like India.

**fishfreek** · 05-23-2007, 05:42 PM

Outsourcing tech support is evil in the Poll I agree but there are reasons of course for such action. Companies with the use of VOIP on the phone trunks can send overseas calls for next to nothing and of course you can pay many folks in a forgen country what it would cost for 1 employee in the US. Thus you can lower the cost of your product in an ever tough price cautious industry like computers and technology.

There are also other reasons for oursourcing. That would be the goal of providing 24x7 support with out having to have people in the US working late night and early AM shifts. Remember that many companies are international now so outsourced support for us may be localized support for other customers for the same company.

I recall an incident at work where we had to communicate with SUN technical support. We had to deal with them for several hours and we would get passed off from different call centers as shifts transitioned. I belive we started with support in Australia and ended up with support in Ireland. It was regular working hours for those in the corresponding country as it was late night and early morning in the US.

georox · 05-28-2007, 10:44 PM

Its pretty evil. I've had to deal with it before, not fun... even though answer 3 was tempting. It seems every company but a few outsource support and its a royal pain, and I can't understand thick accents well.

Hahh · 05-29-2007, 02:34 AM

Frankly speaking, it all depends on each particular company. But look at any big webhosting forum, there are lots of threads inquiring about a "good outsourcing" company.
Anyone here resells from myriadnetwork.com? Do they outsource their support?

gannik · 06-04-2007, 01:03 AM

Quote:

Originally Posted by Hahh

Frankly speaking, it all depends on each particular company. But look at any big webhosting forum, there are lots of threads inquiring about a "good outsourcing" company.
Anyone here resells from myriadnetwork.com? Do they outsource their support?

Why do you ask about this company? Do you want to use their service?